Pullman Port Douglas Sea Temple Resort & Spa

- landline phone was not working - room was not clean - shower head was broken - no view from room - dirty blankets Worst place I have ever stayed , really a bad experience Room service very late

Let me start by saying — this place looks like a five-star resort, and honestly, it’s almost pulling it off. From the front desk to the landscaping, the vibes are immaculate. Reception staff? Absolute pros. Warm, efficient, and welcoming. The hotel itself? Gorgeous. The grounds? Pristine. It cannot go unsaid that the place is surely lovely! But then… housekeeping entered the chat. I don’t know if they were short-staffed or just spiritually opposed to consistency, but cleaning was less “meticulous upkeep” and more “vague suggestion.” Every day was a fresh new episode of What Will They Forget This Time? Towels? Maybe. Trash bins? Who knows. Soap? That’s a Tuesday-only luxury, apparently. One day the bed was made, but the sinks and mirrors clearly hadn’t been touched. Another day, they left their cleaning supplies in the bathroom—so at least some effort was made, I guess? The shower floor remained perpetually sandy, a charming little ecosystem of ants set up camp in our kitchenette, and the grand finale: we returned from a day exploring the stunning Daintree to find our room door left wide open. Thanks, housekeeping. Truly unforgettable. By day five I wasn’t even mad, I was invested. Was this performance art? Were we part of a social experiment? Is this how minimalism starts? So yeah, stunning hotel, flawless front desk, but housekeeping? Shithouse! Blinds are filthy in the rooms and no sheer curtains for day time privacy. Would I return? Maybe. But I’m bringing my own towels. And a mop.

Best trip and hotel in the world! The employees are kind and super accommodating. Don’t need to worry about anything they are organised e.g. they booked a shuttle for me and I didn’t even provide any details and they came into the airport to find me. Food is amazing at Alucco and room service was amazing too! We will be staying here again very soon!

Whilst the amenities and restaurant were fantastic, the studio spa room was terrible and the cleanliness of the bedding, floors and room in general was poor. Yellow stained sheets, grimy floors and unable to watch tv due to terrible layout. To make things worse, one of the staff accidentally entered our room at 1:30am and didn't say anything before exiting. A terrible night sleep to top things off. They did apologise the next day and replaced my sheets with a other highly stained yellow one. I won't be going back.

A wonderful stay as always the Sea temple never fails to impress and is a little slice of Paradise . If you can go for the Room with the hot tub on the roof it is well worth the extra money . Staff on reception were wonderfully helpful . Proximity to the blissful beach and beach shack restaurant is great too This is our fourth stay and I’m sure we’ll be back again soon!