Guest User
March 9, 2025
We didn't notice that we needed to check in before 6pm. When we arrived at the hotel after the Cradle Mountain hike, it was just over ten minutes. At first, we thought we had found the wrong entrance to the reception (it was a regular hotel, not a B&B, so we didn't expect that we couldn't check in so early. The sun didn't set until 8pm). There were two staff members sitting at the reception counter (glass door, visible from the outside), and no matter how we knocked or gestured, they just shook their hands. There was a small iron box on the door that needed to be opened with the password given in the email, and there was a key inside. But there were several big words in my email: Unable to display the content of the email! There was no way, we called the hotel, but they didn't answer and transferred the call to voice, so we had to leave a message. Just when we were about to contact Ctrip, the people inside finally came out, opened the iron box, and gave us the key. How arrogant!!!
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