Guest User
November 27, 2023
Unique views and location. Building with history. Spacious rooms. Comfortable mattresses. Acceptable food and breakfast. At breakfast there is little space to serve yourself and for people to pass by. The parking is outside and anyone can park. This is a pending issue. It's not that you don't have a place as a guest, it's that there is such a rotation of people who park in a hurry that it is difficult not to get a knock on the door. There is definitely a lack of personnel, they are few and they are there for everything. The "normal" exit from the hotel is through the cafeteria and out onto the esplanade level with the entrance to the Cave of the Virgin and the Basilica. The problem is that it closes at 7:00 p.m. And if you go with people with mobility problems, who cannot use stairs, there is no choice but to go down to the reception floor BY THE ROAD and at night. It is urgent that they put an exit, parallel to the cafeteria, directly to the aforementioned esplanade. There is another small cafe or pub, which opens at 6:00 p.m., staffed by reception staff. Summary: pleasant stay and easily solved problems and yes, more staff, please.
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