Disney Hotel Santa Fe

Disney Hotel Santa Fe Reviews

Disney Hotel Santa Fe

Disney's Hotel Santa Fe, Av. Robert Schuman, Coupvray, 77700, FranceView Hotel Details
Disney Hotel Santa Fe
Disney Hotel Santa FeDisney Hotel Santa FeDisney Hotel Santa Fe
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Disney Hotel Santa Fe Guest Reviews

4/5
Very Good
111 review
Verified reviews
Location4.0
Amenities3.9
Service4.0
Cleanliness4.0
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All reviews(111)
Positive reviews(9)
Reviews with photos/video(4)
Negative reviews(2)
Guest User
Standard Room
Stayed in Jul 2024
Family
5 review
5.0/5
Outstanding
Posted on Jul 23, 2024
good hotel
Response from Property: Bonjour dear guest! If you love the world of Disney and Pixar's Cars, you'll feel right at home in this warm, colorful homage to Route 66, the American Southwest, and Cars, and you're welcome back again!
Guest User
Standard Room
Stayed in Jun 2024
Couples
1 review
2.2/5
Posted on Jul 6, 2024
I completed the procedure in the morning, left my luggage in a separate building, and went to the park. After the park, you return to the building around midnight, check in, collect your luggage, and go to your room by yourself. If you need help with your luggage, there is a fee per item. When I went to my room, it was different from what I saw in the photos (there was no Cars-designed throw on the bed), there were spider webs on the ceiling, dust on the walls, the fan didn't work, the drain pipe was leaking, and there were various cleaning defects. I called a staff member and explained the situation, but they tried to fix the drain pipe and leave, so I asked for a room change, but they didn't call me back. I asked again and moved to a new room, but it was past 2am. (The room in the attached photo is the new room.) There was no apology from start to finish, which was disappointing as I was looking forward to it. If I had to say what was good, it was that the world of Cars was reproduced, and characters were in various places. I was also happy that I could greet characters and that there was a staff member who could speak a little Japanese.
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Anonymous User
Standard Room
Stayed in May 2024
Couples
4 review
3.7/5
Posted on May 9, 2024
The cleanliness level was comparable to that of a Japanese business hotel, so it was quite comfortable. The Cars theme was cute, and I was very satisfied. The reception staff were very friendly, and I felt like I had really arrived at Disney! There is also a free shuttle bus to the park, so access is good. As it is in the low price range even among official Disney hotels, it is inevitable that there are fewer amenities, but overall it was a good stay. I would like to use it again when I go to Disney in Paris.
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Response from Property: Bonjour dear guest! If you love the world of Disney and Pixar's Cars, you'll feel right at home in this warm, colorful homage to Route 66, the American Southwest, and Cars, and you're welcome back again!
Manakel
Standard Room River Side
Stayed in Dec 2023
Family
8 review
3.0/5
Posted on Dec 10, 2023
There is no hot water kettle or refrigerator. You have to walk to the room by yourself. If the arranged room is far away, you have to push your luggage slowly. I live on the second floor and I couldn't find the elevator at first, so I had to take the stairs and carry my luggage. It’s hard work! All I can say is that I enjoyed the atmosphere of Disney, eating the buffet in the hotel, and running its own shop. It was quite enjoyable!
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Response from Property: Dear Guest, thank you very much for staying with us and spending an extended magical time with us from the park to the hotel. Disney Santa Fe Paris is a highly cost-effective Disney official hotel in the resort. It has all check-in privileges including 1 hour early admission, free park shuttle bus, and Cars immersive theme. We deeply regret that the hotel facilities did not meet your requirements. There are more high-star Disney official hotel options in the resort. We look forward to you spending a magical time with us again next time.
Guest User
Standard Room
Stayed in Jan 2024
Family
2 review
5.0/5
Outstanding
Posted on Jan 17, 2024
A two star hotel much higher than Italian standards. Quick check in and very convenient luggage storage. Clean room, bathroom with tub. Good dinner
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Response from Property: Thank you so much dear guest! We hope to welcome you and your beloved ones in the near future, have a magical day!
Guest User
Standard Room Near Facility
Stayed in Aug 2023
Solo travelers
1 review
1.0/5
Posted on Sep 1, 2023
Everything else in the hotel is good. When we booked the hotel, Ctrip said that Disney tickets were not included. We booked tickets for 2 more days. The 29th day was booked by Ctrip, and the 30th day was booked by a Japanese platform. Only when we checked into the hotel did we know that it was included. For Disney tickets, the tickets booked cannot be refunded, which will cause us certain financial losses. If you can inform us in advance, you can avoid buying duplicate tickets.
Original TextTranslated by Google
Response from Property: Bonjour Dear friend, thank you for staying at Disneyland Paris Santa Fe Hotel! Since the Ctrip platform sells a variety of different packages (with and without tickets), and most packages are sold and provided by Ctrip's external suppliers, it is recommended to confirm the contents of the package with Ctrip customer service before placing an order to avoid misunderstandings. Hope to see you again next time!
amy500
Standard Room Near Facility
Stayed in Jan 2023
Family
15 review
5.0/5
Outstanding
Posted on Jan 8, 2023
I met Mickey when I checked in, the child was very happy There are not many types of hotel breakfast, but you can eat enough to enter the park. The best benefit is to enter the park one hour in advance The room is a bit small, but it's enough to stay in Disneyland all day The hotel has a free shuttle bus to the park, every 15 minutes, no reservation required
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Response from Property: Welcome to Bonjour! If you love the world of Disney and Pixar's Cars, you'll feel right at home in this warm, colorful homage to Route 66, the American Southwest, and Cars, and you're welcome back again!
Alinyan
Standard Room River Side
Stayed in May 2023
Family
13 review
3.2/5
Posted on May 16, 2023
It is highly recommended if you just want to sleep at the cheapest hotel among the Disney hotels. However, I thought it would be difficult on rainy or cold days because I had to walk outside to get to my room. It is recommended for those who are considering price, including that point.
Original TextTranslated by Google
Response from Property: Reply from the property:Bonjour dear guest! If you love the world of Disney and Pixar's Cars, you'll feel right at home in this warm, colorful homage to Route 66, the American Southwest, and Cars, and you're welcome back again!
Tatiana Ducastel
Standard Room
Stayed in Jan 2023
Family
3 review
5.0/5
Outstanding
Posted on Jan 11, 2023
Quiet hotel and good coach theme. Clean hotel and only 10 minutes walk from Disney village. 4 hot drinks offered with the room card
Original TextTranslated by Google
Response from Property: Hello welcome ! If you like the world of Disney and Pixar Cars, you'll find your place in this warm and colorful tribute to Route 66, the American Southwest and Cars. We hope to welcome you again among us.
Guest User
Standard Room
Stayed in Jan 2023
Family
3 review
4.7/5
Amazing
Posted on Jan 17, 2023
Good hotel, there are heaters in the room.
Original TextTranslated by Google
Response from Property: Bonjour dear guest! If you love the world of Disney and Pixar's Cars, you'll feel right at home in this warm, colorful homage to Route 66, the American Southwest, and Cars, and you're welcome back again!
Misaki
Standard Room
Stayed in Nov 2021
Couples
3 review
4.2/5
Very Good
Posted on Jan 27, 2022
Rather than having rooms in the building, there were fluffy rooms every 12 rooms in a remote manner. It was December so it was very cold until I went to the breakfast room and reception. The interior was very cute with Cars!
Original TextTranslated by Google
Response from Property: Dear Customer, Thank you very much for staying with us. Enjoy your stay at our hotel, the theme of the Disney movie "CARS" and Mexican decor. We hope to see you again.