Harrah's Casino & Hotel Council Bluffs

While I give Harrah’s credit for a “room remodel” project in the past several months, they sadly completed it only partway. Bathrooms still have old tubs, tile, grout, etc. And that means they still have the mold and mildew from before the remodel. Why spend so much money on this refurbishment, only to do it halfway? Makes no sense! And the cleanliness isn’t that great. I arrived in my room to find someone else’s old mayonnaise (??) on my table. Gross! That being said, the new fixtures in the bathroom are lovely, and the bedroom decor is tasteful. One last comment, if you are going to buy all new lamps, perhaps ones with usb ports in 2025 would be a smart idea. The staff are friendly, the location is good-close to Omaha old market and airport. VERY limited food options in the hotel. I really miss the old Aces diner that had extended hours and a great menu.

Service is amazing!!! Super clean and fun place !!! Easy check in and great food !!! ****** is perfect for a nice moment!!! Located in a nice area!!!…………………………………………………………………………………………………,,.,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

The walls are shockingly thin. The people in the room next to us are having a normal conversation. Not being loud or obnoxious. And we can hear every word. Never experienced anything like this at any other hotel. We have stayed here several times over the past 10 or so years, and this is the second time we've had this issue. We hoped the first time it happened was a fluke, but now believe we've just been lucky in years past and had empty rooms next to ours. While we love the 360 restaurant and will remain customers there, we will never stay here again.

We traveled as family and got in later to check in. Check in process was smooth, small convenience items located at the front desk for purchase, soda, coffee and snacks. Rooms were clean and nice size, comfortable beds, fridge, river view was nice. The ****** had friendly people working the gate to get in. About 1/3 of the games were down, not even kidding on a Thursday night with March Madness starting, place was packed and so many games down, WHAT! I tried to order a drink on the floor through the machine and was told about 3 minutes after I entered it that beverage service was unavailable(this happened 3 times). I had 1 drink from a waitress and I had to go up to the bar to order anything else. There were signs advertising month of March domestic beers $1 while playing, well that never happened. Another gentleman at the bar was also upset with how service was and when I ordered a beer for my husband and I the bartender must have overheard us and did give us our beers for $1, thank you! I did find a small wing of limited smoking and about 20 machines in a smokefree zone, but wow the smoke was bad on the floor. I love casinos and spend lots of time traveling to them but this one won't be on my list to go back too. We just stayed at a Harrahs in Maricopa and ten fold was that one nicer and better service. Step it up Harrahs on this location because you are not anywhere near the criteria level of your other locations.

Got a remodeled room. Very clean lines. New beds and actual good pillows.Nicely remodeled bathrooms.I stay here frequently and the front desk always makes sure you get everything you need.Dyan and Sandy at the front desk are the best.They now have shampoo,conditioner body wash dispensers in the shower.Wish they had more than 1 chair in the room.They have coffee pots and a fridge in the room.They also have a microwave behind the front desk in their gift shop.