Best Hotels near British Heart Foundation, Coulby Newham

It was an ok stay but for us we didn’t realise we booked when the football was on and the away fans had pretty much booked the hotel and to say it was noisy was an understatement. Staff were friendly enough but didn’t ask us if we wanted Breakfast or if we had stayed there before so seemed pretty sub standard and not really that invested in what they were doing. We had planned to use the pool but some local kids sneaked in and used it making it loud and unusable during our stay they were just causing problems and the hotel didn’t act. This is the biggest failing the hotel fails to act we had loud guests door slamming music playing loud football fans going mad till 4am and nothing was done about it. The beds were not that comfy as sadly neither of us had a good nights sleep on top of the noise by others the rooms offered no sound proofing. No air conditioning which is crazy in this day and age and not even a fan in the room, when we asked for one we just got laughed at and told good luck with that by housekeeping. This places lacks staff that care or take pride in their work. The bathroom had no fan so when used steam went everywhere and the water pressure and temperature was terrible it wasn’t overly clean so couldn’t use the bath. Only thing going for this hotel is it’s location but we wouldn’t use it again as the rooms need a lot of TLC and the staff need extra training more so on the communication front. Upon check out we weren’t even asked did we enjoy our stay as we wanted to raise our concerns.

My wife and I have stayed at this hotel about half a dozen times in the last 12-15 years in former Marriott days and now under the Elite Selection label. We have always loved its location and found it a good base forlocal and regional visits. We feared standards would fall under the present owners, but, although some economy measures are evident, the accommodation and decor have improved markedly over the last 12 months, and the staff are unbelievably friendly and helpful. We found receptionist Ronnie exceptionally friendly and facilitative, and nothing was too much trouble for housekeeping staff Ellie and Wilailak. The latter endeared herself to our grandchildren by responding to their teasing and joining in their little games. Everywhere was very clean and the food was plentiful. The pool and jacuzzi were a welcome afternoon base after spending the morning at the South Shields marine park and then the extensive funfair across the road. The following morning we went successfully searching for sea glass on Seaham's beaches.

We have had an absolutely amazing stay at Ramside to celebrate my 50th Birthday. We stayed in a treehouse which was utterly superb and took my breath away!! Beautiful interiors and furnishings along with wonderful outdoor area with your own hot tub and sauna...a truly wonderful experience. The service is second to none. The concierge was literally on tap to take you to and from the main hotel. Nothing was ever a problem. The main Spa pool had plenty of seating and limitless supply of towels, robes and flip flops to make you relaxed and comfortable. The Fusion Restaurant was fabulous too. 9 of us ate at the restaurant, the food was served piping hot in beautiful Asian inspired bowls and plates and looked utterly mouthwatering and tasted delicious, we couldn't fault it....The cocktails are gorgeous too I can highly recommend the strawberry breeze for any gin lovers out there! Wow!! A huge thank you, to the wonderful dedicated staff at Ramside, for making our weekend just perfect and one to remember...We will be back!!

In the area for business and stayed at the Stockton arms for just one night. Room was very well presented and in great location for the local area. Great local park to walk after a days work in a nice area outside of the main town. The Stockton arms itself has a large bar with all sports channels available but is far from a sports pub with a smart/casual dress code making it a good spot to relax and enjoy a night. For food go around the corner to the Masham the sister pub, the food and service is excellent

Visited the hotel for 3 months whilst working away on a project. The hotel itself is clean & modern with everything in place to accommodate all guests. The staff were fantastic, from checking in to travel arrangements and even first aid for when life’s no so great moments occur. Vicky & the team run a tight ship, I’d like to say a special thanks to the following members of staff Andrew , Jay, Kennidi, Katie, Craig, Daniel, Brandon, Dawn, Tia, Charis, Carmen, Louis. All of the above exceeded my guest expectations in going the extra mile to ensure a friendly and welcoming environment. Jay in particular was always a smiling face & on hand to help with any guest needs, a true asset to the hospitality industry. If you are staying in Middlesbrough no matter the occasion then be sure to make your trip just that bit better by popping in and meeting the team.

Very good, good location, good environment, next to the bright stadium, professional service standards, come to Ctrip to book it, really very favorable, strongly recommend Ctrip to protect the interests of customers.