Guest User
June 9, 2024
This hotel should have got 5 stars but for the room we were put in, we booked with TUI , I carefully checked,even double and triple checked everything, flight times , dates and room, the twin or double room with seaview and balcony or terrace was definitely selected, but when I got the confirmation email it said double room didn’t think anything was wrong the hotel boasts that all rooms have seaview and balcony. It wasn’t until I had paid the final payment and received the confirmation email it said double adapted room, TUI refused to do anything about it saying that’s what I had booked. The room was horrible, grey, dark and soulless, with just a window overlooking the fire escape. Not even a picture on the wall, the wet room was impractical, we had to put down a line of towels to stop the all floor from getting soaking wet. No where to hang clothes in the bathroom, just a tiny stool to keep your things off the floor. We felt like second class guests who had been conned by TUI into paying full price for the worst room we had ever stayed in !!!