Vitalclass Lanzarote Resort

The staff is exceptionally friendly and helpful, ensuring a comfortable stay. Guests enjoyed spacious rooms with exceptional beds. The breakfast offers a wide variety of options and maintains appropriate temperatures.

This hotel was advertised as a 4 star hotel on jet2, 3.8/5 on trip advisor. My rating would be 2.5-3/5. Positives: Branded drinks on the all inclusive- Pepsi, Pepsi max, tropical beer on draft. Negatives The beds are really uncomfortable and feel like you’re sleeping on cardboard. The air con in the room does not work. We mentioned it to reception who said they ‘fixed’ it. It never went lower than 23 degrees. We know of people who had theirs at 13 degrees!! The swimming pools are freezing! The pools have lose tiles. Apparently there’s always incidents where children are cutting their feet but the hotel refuses to do anything to fix it. There was a few whilst we were there. The all inclusive food was mediocre- no themes each night & same food most nights. Lack of entertainment for the children - 30 minute disco each night except Sundays. Overall the hotel needs a fair bit of TLC. I think jet2 need to reconsider their 4 stars…

We’ve just left after our third two week stay at the Vitalclass Spa Resort in Costa Teguise. We think it's brilliant! The hotel is clean, well kept, family-friendly and boasts an exhaustive list of facilities - but what sets it apart is its staff - every one of whom is universally pleasant - but in particular the welcoming and helpful reception desk staff - amongst whom the two Antonios, Carolina, Christina, Diven, Santiago and Alejandra. It makes a big difference when all the staff seem thoroughly to enjoy their jobs and recognise you when you make a return visit. The rooms are spacious, well-equipped and clean (you can check out the pics on any of the tour operator web sites) - I suggest going for one overlooking the pools with a balcony and nice view. There are three outdoor pools (two for the kids) and - which was the selling point for the wife - access to a fourth - and 25 metre - indoor heated pool where there are also spa facilities. The meals offer a reasonable choice of food in a clean, roomy restaurant with friendly staff. One two week break slightly overlapped the school holidays. It was nice to appreciate the quiet before the mayhem - but it was clear that the kids arriving later thoroughly enjoyed themselves making the hotel truly family-friendly. The only thing to be aware of is that walking to Costa Teguise centre with its shops, restaurants and beaches is 11/2 mile away but the hotel does provide a free shuttle into town and a bus close by goes to the capital Arrecife. Walking in involves a nice (sometimes windy!) stroll along the coast promenade so on hot days we were glad to have hired a small car for our stay (a snip at £150 for two weeks!). There’s easy and ample parking along the road outside the hotel. Parking in the town itself can be difficult - but we always found space on the C. la Goleta quay opposite the main beach. Would we stay at the Vitalclass again? That’s a no-brainer. We will and we'll certainly be looking forward to coming again. Kathie & Nev, 4102, 25.3.2025