Apartamentos Parque Carolina

It’s a bit run down but what can you expect for the cheapest place on the south coast of Tenerife. But it was Immaculately clean. I stayed for 7 nights and had my towels changed twice. Called the number on the main entrance door when I arrived and had my key within 60 seconds. It was quiet and secure.

Just stayed here. The room was lovely and clean. The apartment complex was lovely and clean. The staff here was so lovely and couldn't help enough. Would highly recommend if your wanting somewhere quiet. Lovely area. Would definitely stay here again. It was a girls trip. Local supermarket had everything we needed and more. Fresh meat and bread counters.

When we arrived the doors are locked and there was a note on the door with a list of guests names on and a number to ring, we rang it and they gave us a code to open key box so we could get in, was no reception, the desk was always empty the whole week, we let ourselves into our room and first noticed the light switch cover was missing and switch was loose, the room was basic but liveable but the floors were dirty/dusty, there was just enough cutlery for the 2 of us with one large red cup and 1 tiny white cup, few mismatched plates, I had to clean the floors myself because our feet got filthy within minutes, when we had a shower the bathroom got flooded, the shower was fixed so that it was spraying directly at the shower curtain and it ran down curtain onto floor and it came out the bottom of the shower base too, it came out under the base. The ceiling above shower was peeling and bits would fall into the shower, the pool area is nice but only about 20 sunbeds around it, there's no toilets around the area so have to go back to your room, you are not allowed to eat anything around the pool area, we didn't get told this, we made some sandwiches and were going to stay at pool for day but got shouted at by a caretaker in Spanish he was angry, but like I said we didn't know as no staff ever around no reception. The area is in the middle of other holiday apartments and residential apartments , there is a local shop few minutes down the road and bars and restaurants 10 minutes down the road but they all shut on different days so out of the 4 bars you have at least 1 open each day, we used Google maps and walked in different directions to find other places to eat and found a few a 20 minute walk away, the best thing is there's a bus the 467 that stops outside the apartments and runs every 10-15 minutes and is very cheap to get to Los christianos which is lovely, the beach and area is so much better. The cleaners came in once and changed towels but no cleaning done, we had ants in room and loads on the patio area got so bad we had to buy some ant killer ourselves for €6 luckily it worked, on the day we checked out we weren't being picked up until the afternoon so had to stay by pool for day, they don't have a area for suitcases to be stored safety so couldn't go anywhere else, reception was there that day to collect our keys then they left again, so we had no where to go to the toilet or get changed after using the pool area, this was so stressful so just wanted to go home. Won't ever return to this place,

Shocking customer service , me and my wife and two children arrived late at night after a long flight , there was no one there and the hotel door was locked , we then phone the contact on the door and the guy said he is coming to let us in the our room and no one turned up till 9am , me and my wife and two children had to sit in the reception after one the guest let us in from 1.30am to 9am. no apology at all from the hotel manager and their attitude was if you don’t like it go to another hotel. The room they offered to us was a studio room and we book a one bedroom, really horrible attitude not helpful at all , I would strongly advise not to book this place as their rude and harsh attitude ruined our holiday. I am now in process of making a formal complaint.

There is very little to be positive about. The location is good and the apartment is a good size. On arrival I noticed that an electric socket was hanging off the wall and on checking bedding, there was a dirty pillow case. These were reported to reception and was told the socket was being dealt with. Never fixed! The pillow case was changed. The shower window was broken and screwed closed. Although the studio slept 3 there was only two chairs for the terrace. Kitchen was sparse, 2 mugs, 3 sets of cutlery, no kettle or microwave. Fridge kept leaking water. Bins only emptied once during our stay and clean towels. Had to hire a fan as it was stifling in the apartment. No umbrellas around the pool and it was hot with no shade. 2 safes but no instructions for them or information for doctors etc. I would never go there again. The studio was 113!!

After reading some of the previous reviews I was pleasantly surprised when we arrived. We had an issue with the booking agent and despite it not being the responsibility of the accommodation they could not have been more helpful. All the staff we encountered were pleasant and happy. The place was so clean and well maintained.