H10 Playa Esmeralda - Adults Only

The Hotel. The hotel is situated approximately 1hr 30 from the airport. Upon arrival at the hotel (20:30) check in was swift and I was given a glass of cava- which was nice. My allocated room was on the third floor- facing the side of the building with a partial sea view- (it’s what I booked) I was guided to my room by the receptionist- Roccino (Apologies if I’ve spelt this incorrectly). She was very helpful and polite-thank you. The Room. I had booked a double room - and it did not disappoint. There is plenty of storage - drawers and wardrobe space. There is a safe which I rented for the week- £2:70 per day. You get the key from reception - place at the lock on the safe and then tap in your four digit code. The key itself, can then be left inside the locked safe - without the need to carry with you. There is a kettle/ tea, coffee and a complimentary bottle of water. There is a fridge (empty ) but no mini bar. There is no plug point near to the long mirror - awkward to style your hair with any electrical appliance- I used the reflection of the flat screen tv on the wall. The bathroom was large with walk in shower with -body wash, shampoo, conditioner and body lotion. There are no tissues, slippers or robes. I noticed a couple of days into my stay that some guests had H10 beach towels. I enquired at reception where I could get one from- I was informed I should have been allocated one when I checked in. They are complimentary- but €3 if you want to exchange for a clean one during your stay. The Buffet Restaurant. Despite me arriving late in the evening, I was able to eat some lovely food- there was no shortage and it was fresh- replenished frequently. I found this throughout my stay. There was an excellent selection of meats and fish that were grilled for you as you wait. There was a lovely display of every salad item you cared to eat - and a good selection of hot sides too. The soups I ate were absolutely delicious- and piping hot too. Although I’m not a dessert fan- I did look what was on offer and it all looked delicious. At breakfast you can order your own omelette with a choice of vegetables/ ham. There is a juice/smoothie bar which are all blended from FRESH fruit- together with a platter of beautiful fresh fruits. There are tea/ coffee machines where you can get yourself. The servers will take orders for any wines beers etc. All throughout my stay there was always something available that I liked. The Pool Bar/ snack area. This is located pool side and serves the usual beverages and snacks. There is a small buffet - but you can scan the QR code and order freshly made food. There are always plenty of sun loungers available. Stromboli Restaurant. I was allocated a reservation as I was on an AI basis. The Caprese salad was tasteless and bland. The pizza was a little overcooked for my liking. Service was good though. There is a small hotel shop for essentials located near block one which essentially at the rear of

This was our fifth visit to this hotel and once again it has not disappointed. The location is perfect the staff wonderful and the rooms spacious and clean. We never run out of choices in the restaurant regardless of time. Having premium branded drinks throughout the day is a plus. The only slight disappointment was the food in the speciality restaurant- Stromboli was not as good as in the buffet restaurant.

This was our 2nd visit to this well run, beautifully serviced and food and drink in abundance hotel and exceeded expectation! Check in was a little longer than expected due to the fact we are H10 club members and our information had to be updated on the system. That said, it was aquired with a cold glass of cava in my hand and a friendly persona at front of house so all was good! We were upgraded to a fantastic full Seaview room with extra little touches (turn down service, bathrobes /slippers and bottle of wine /cava for room and welcome gift of delicious chocolates) just for being a club member! This was a fantastic treat which for us, means a lot. Everyone we encountered in the hotel was friendly, happy and obliging. ALL services were to a high standard as well as fantastic choice of food at mealtimes and branded drinks package. The oWe would especially like to mention the ladies that cleaned the blue bar area every afternoon. The attention to detail was fantastic with no table or chairleg left unwashed. They could certainly teach our hotel industry a lot! We had the most memorable time for all of the right reasons with a beautiful beach too We will return in the near future to sample some more of your canarian hospitality! Thank you.

Everything has been lovely.. apart from the service. I know it’s out of season but I don’t think that should count for actually blatantly being avoided or ignored by staff. Only once we were actually served at the dinner table by a polite lovely woman which made us realise ‘oh there actually is service’. Just very disappointed to have paid this amount of money for all inclusive to just have such bad service. Only Prosecco served upon entrance to hotel to certain few. Only table set for certain favourites. 1 bottle of water given in the hotel for the stay (would have thought with all inclusive you’d have a bottle a day). Pretty boring cocktail list and all either pre made or just a bit rubbish. No explanation of what times breakfast/lunch/dinner was. Not even explained how our wristbands worked (to open our door). Just didnt seem cared for. Music around the pool would have been nice, it’s very quiet which is lovely but just some in the bar or I dunno.. maybe this hotel should just be aimed for miserable people over 60 cos my goodness the amount of tuts and head shakes I received when in my bikini or evening outfits not sure if it’s jealousy of my youth at 30 or the tattoos but my goodness i got made to feel so uncomfortable in my own skin. Just overall very disappointed

Excellent spacious hotel , good food , comfort and service . Would return . Only negatives but insignificant compared to positives . 1. Shower in room difficult and awkward to operate . Causes lots of laughs though . 2 . Hardly any information notices around the hotel. Access to entertainment and activity details only available from the QR coding on all tables etc . Fine if happy with smart phone . 3. Access to beach from hotel a little difficult for anyone with mobility issues . Room key required for reentry . However , I emphasise , don’t be put off by these minor items and fully endorse the many other positive reviews .