My Wife and I stayed, Half Board, at the H10 Costa Adeje Palace, Tenerife from Sunday 14th April 2024 through to Sunday 21st April 2024. We had an afternoon flight from Norwich airport which meant we arrived at the Hotel after 10PM, first impressions were good, we booked in at reception, no welcome refreshments, we enquired about an evening meal but were told the restaurant had closed and there was no provision for late arrivals, were advised to go across the road and get a Pizza! We were shown to our room, a ground floor, garden view which had requested, the room was well appointed clean and well presented, surprisingly there was not even a courtesy bottle of water in the empty fridge, we had read the trip advisor reviews regarding the lack of complimentary tea/coffee making facility so had bought a travel kettle and tea bags, luckily the kettle had integral plastic cups and we were able to have a welcome cup of tea, using milk sachets saved from the flight. In the morning we found our way to the main restaurant for breakfast, the staff were welcoming and attentive, the food choices were plentiful and varied. We then explored the hotel which was split over many levels, the gardens were large well maintained and well stocked, the easily found sun loungers and parasols around the pool, to obtain a pool towel we had to go the reception register a payment card, agree a deposit then obtain a token to exchange for a towel, if we required a fresh/laundered towel, then a charge of one euro would be applicable for each towel. After a relaxing first day we returned to our room to change for our evening meal, we tried to view the advertised British Television channels, none were available. Following a pleasant evening meal, we asked at reception about the advertised British TV channels not working, the receptionist stated there was a technical issue which was being worked on. Throughout our stay these advertised channels were not available, we continued to ask and were given various explanations from a fire at the ground satellite dish, parts not available, technicians not attending etc. My wife was advised to go down to see the Manager who was in the Customer Service Office on the lower level. We made our way there and noticed a Manager leaving that area as we were making our way there. Upon entering the office, I asked to speak to the Manager and was informed that he was not in the office and not even sure if he was even in the building. This was not a very good customer service experience. In fact, it was an appalling customer service experience and not one that I have never ever encountered before in all the Hotels that we have stayed in around the World. In the evening, a dress code was applied for men to wear long trousers, this was adhered to however, many women wore shorts and even swimsuits under “beach pool dresses”. One evening; having ordered a bottle of still water, the waiter attended and told us our Hotel credit was declined and we had to im