Laguna Park 1

My partner and I had high hopes for our first holiday together, but unfortunately, it turned out to be quite a disappointment. We understood that a three-star hotel might have some limitations, but even those expectations weren’t met. Opting for the all-inclusive package was a mistake—we wouldn’t recommend it. Dinner consisted of a single main course option, leaving us with no choice but to eat out every day. This unexpected expense meant we had to be far more cautious with our budget than we had planned. We were looking forward to relaxing by the pool with drinks, but the selection for all-inclusive was extremely limited—just beer, rum, and a couple of spirits. While restricted drink options are common in some places, this hotel only offered one cocktail per day, which was left out in the sun all day long. All-inclusive service ended at 10:30 pm, and soft drinks were only available at select times. With these limitations, we barely spent any time at the hotel, which was disappointing. The location, however, was good, with plenty of activities to enjoy nearby. Entertainment was non-existent, with guests left to sit in a hot, empty room where music played from the bar—far from an engaging atmosphere. After a long journey, we were eager to freshen up, but upon turning on the shower, brown water gushed from the showerhead and bathroom tap. The hotel did offer us a room change as an apology, though the manager’s attitude made the experience uncomfortable, as they seemed unhappy about the situation. The rooms were clean upon arrival, though I can’t personally speak to how well they were maintained throughout a stay, as I prefer not to have housekeeping enter. However, I did notice that the cleaners worked diligently throughout the day, and rooms were cleaned every two days, which seemed reasonable. Security was present at all times, which was reassuring, and access was strictly limited to keycard holders. Overall, I wouldn’t recommend this hotel if you’re looking for a relaxing experience. All-inclusive felt like a waste of money, and the overall stay left much to be desired. Quite disappointing.

Room was modern and nice. Food was poor and all inclusive drinks not great. Hotel and pool area very tatty and worn. Looks like they were trying to improve things. Was advertised as Wi-Fi but only available in the reception area. You will have to purchase extra roaming data. Not many families, loads of groups served a purpose but we ate out all the time. Food not good

Poor quality food. Entertainment appalling. Dull entertainment room with no air con room looks like a cellar. All inclusive ends at 10.30pm. Kids pool closed for 5 days of our holiday with no explanation not ideal with a 2yr old. Wouldn't recommend this hotel. Very disappointed family of 9.

All hotel staff are helpful and friendly The hotel is constantly cleaned Any problems with the hotel rooms were swiftly delt with. Only wifi in the club and reception The pool is big and cleaned every day clean but very cold The life guards are honestly pointless. Don't take your eyes off your kids in the pool. The food is hit and miss. Some days the food was amazing and some days we just ate bread rolls. If they upgraded their food the hotel would be amazing. The staff handled some very rude guest with dignity and respect. The entertainment- the man that does the entertainment is a fantastic guy, funny, friendly and great with both children and adults. If he was given half decent equipment then the entertainment would be top notch. While there wasn't a huge amount he could actually do with us he made our holiday there. He made us laugh every night and got our shy children to engage and sing on stage. He did an amazing job considering what he had to work with. He had to do bing with a children's toy game. The only reasons I would recommend this hotel is for him the friendly staff and how clean it is there We had a parrot show where they did tricks and we got to hold them and take pictures. One of our highlights of the holiday. They said we were having a snake show which got canceled. Very disappointing when the whole family was looking forward to it. Booking trips is super easy with the lady just outside by the restaurant. Friendly and helpful and cheap

This hotel ticks most of the boxes but is so badly let down by the entertainment it is very and I mean very badly let down I thought last year was poor but this year is worse the room I’m in is satisfactory the food is excellent plenty of choices the staff are very friendly this is my second visit and I would come again but please do something to improve entertainment I still have a week to go but I think I will join the people who go to the bar across the road hey ho we live in hope

Not too bad but I wouldn’t recommend to go All inclusive to this hotel. The hotel was ok it was clean and well kept, the food was good just not a lot of choice and a lot of things weren’t actually included, couldn’t get certain drinks after certain times, no cocktails, nothing at all after 10:30pm. WiFi was terrible only worked in the reception area.