Guest User
November 10, 2024
Luckily, it was just some clothes. The experience at the hotel was pleasant enough, for all inclusive - the drinks were great, the rooms were clean, nice pool area, the buffet was just meh. But i accidentally left some clothes in the room. When i first called as soon as i realized, the front-desk told me nothing had been registered yet, to call back but normally its not a problem to get it back to me. When i called again, i was told that i had to organize the pickup, by a friend or family member or a shipping company, all they will do is prepare the package to hand over. So i asked a friend of a friend who’s gf’s mom lives there for help as he would possibly be visiting at xmas, but only on the north side of the island. The hotel told me they couldnt post anything anywhere and when i offered to pay for the postage if they could organize it locally, they told me that was illegal. (?? Really?) Well i dont speak spanish and i live in switzerland so how do i call around and organize something local?? Besides the money already spent up till now on long-distance phone calls, the items i left behind weren’t valuable enough to spend more money or time on, but i hate to think if i left something more valuable. Just be aware if you book here.