Guest User
January 31, 2023
My boyfriend and I spent the August bank holiday weekend at this property, encouraged by the positive reviews, but unfortunately it turned out to be a real disappointment. We stayed in the Charlotte Suite, a very spacious room but not at all clean, so much so that upon our arrival we found three insects in the shower tray, other insects in the sink and the toilet bowl with patches of pee obviously not ours, not to mention the dust and cobwebs scattered here and there around the room. In the jacuzzi there was also a spider and one of the 2 headrests was broken. The TV was unusable because you could only see one channel. Nice pool area, friendly and easy-going bartender but here too the bathroom was for shared use. Arriving on Sunday morning at 12 it was very dirty, I even found a piece of toilet paper with blood on it resting on the mirror cabinet. The only positive note was the kindness and helpfulness of all the staff who, I would like to point out, immediately had the bathroom cleaned after we complained. But honestly, if I pay 180 euros a night for a suite I expect something else, because a room like this cannot be called a Suite. We would have also expected a minimum discount for the mix-up of the bathroom being found dirty not only on arrival but also the following morning after having arranged the room for us, which however was not the case. If you want to do a late check out until 6pm at a cost of 50 euros, you should know that the room will not be made up, which is not specified at the time of booking. Having said this, it is a structure that has excellent potential but is really poorly managed, we need to do much, much better.
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