O7 Aloe Corralejo

Arrived at the hotel on 4th October, everything seemed quite straight forward. We were allocated 333 and my parents and one of my child were allocated 332. So meant we were together as this was a family holiday! We were given a bag of room due to arrival being late evening which consists of a stale sandwich, black banana, and a pear- no water with no shops which were open nor any vending machines. My parents room were clean but very basic, when we entered our family room. The electric did not work, so we called the reception and they quickly got someone to us (this room were clearly now checked before given to us) We then discovered our air conditioning did not work, had no power at all. We called the reception again, the guy who did repairs came to our room with 2 fans so clearly knew the air conditioning did not work! These fans blew hot air around our room. At this point I was fuming. We had a 3 months old, 3 year old and 6 year old in our room and was 29 degrees. They came the day after to check the air conditioning unit and stated this was not an easy fix and gave us a portable air conditioning unit with a vent pipe which has to go onto balcony. I complained to the reception and requested another room with working air conditioning as I was not happy about leaving the balcony door open for the vent during the night with 3 very young children the banister on the balcony were also loose! We were told we would have another room the next day for both rooms as this was a family holiday. When we went to the reception the morning after and were told that they had two rooms opposite each other around the pool but again did not have any working air conditioning which again resulted in a portable air conditioning unit which left my children at risk again having access to the pool, one not being able to swim but has no fear. So I declined this offer from the hotel as we was in the same situation. We then got offered a ground floor room with working air conditioning which were much better but they did not offer my parents a room with us which meant our family were separated to the opposite end of the hotel. (My children went between both rooms during evenings getting ready)! The pool area is standard but loads of hazards, cracked tiles in baby pool. Corners of the edging around trees (tiles) cracked. Will leave images. They have no lifts so when we were allocated on the 3rd floor initially we had to carry the pram up and down very poor lighting stairs numerous times a day. A few days into the holiday my dad got some fish in sauce from the restaurant which were raw, the food were absolutely vile and children’s choice was the same every night pizza hotdogs chips pasta and sauce burgers. Which was nothing special. I would not even rate this a 3* hotel, this hotel needs some extensive renovations doing. The receptionist were very rude about every situation raised. We have asked to extend our time in our room tomorrow on departure and they have said t

Just got home from a week's stay here with my daughter (12). I stayed 2 years ago when it was labranda. The improvements that have been made so far are great . All can't be done when people are there. Spoke to the manager whilst staying and he asked how things were and do we have any recommendations that could help improve. Food was good, new head chef in and can't complain for what you pay for.. All staff were fantastic and really helpful. The only thing I would say is that as you can book this hotel with waterpark passes included, a shuttle bus should be put on.

Amazing family holiday and met amazing people. Baring in mind this is a 3 star hotel, lower than what we would normally go while holidaying though I would return back if a few small things could be changed. Hotel is lovely and spacious no trouble with sunbed end of June start of July. Some parts could be doing with a little update though again there has already been changed made from last year for the better. Food- so long as you remember this is a 3 start you will not go wrong, there is always something to stop you going hungry. Some days are really good others there will be something. The bar and restaurant people work so hard and are always friendly. There is an array of drinks some self service. Never any issue to fill pen cups, Dario is always providing service with a smile and happy to chat away about his football etc. Rooms - rooms were clean and very spacious they were cleaned every second day. One day we had to ask for a bed to be changed due to sickness and it was done with no problem within the hour. I do believe all rooms are being renovated. The bathrooms could be doing updated though clean which is fine. Location of the hotel- is a little further out though a stroll out the back gate would get you to the main ***** within 10mins. And going out the front door to the right there is also some bars and restaurants here also with a small hyperdino supermarket. Entertainment - unfortunately this is the hotel down fall. There is not 7 days of activities as stated on the easyJet website. There should be 2 entertainers though unfortunately Maria is very rarely present during my time I saw her take 2 water aerobic classes and a few kids mini disco though interaction with the children was minimal. Miguel on the other hand really does his best always going round the pool chatting away to everyone and taking the kids for water activities or colouring etc. last year there was a kids club hit where the kids had to be signed in and out of for though this is no longer active. Someone else to help Miguel would make a massive difference in the entertainment part.