Shore House at the Del, Lxr Hotels & Resorts

This hotel offers a prime location and an impressive pool, but falls short in several areas, particularly given its high price point. The very understaffed breakfast service is frustrating, with 40-minute waits for basics like water or coffee - a self-serve beverage station would be a welcome improvement. For those willing to splurge, rooms with outdoor fireplaces seem lovely for evenings on the terrace, especially for families with kids. The surprising lack of room service is a major drawback for a hotel in this price range. Dining options are underwhelming overall. Serea restaurant is just ok, food options are not great across the property. The hotel has some attractive features, is good for families, and seems like the only luxury-ish option in the area, but its inflated prices make it a bit of a disappointment.

We found the property to be first class, the staff to be very attentive and the room to meet all of our expectations. We picked a time just after Labor Day to moderate the rate. We reserved a one bedroom, but were upgraded to the two bedroom unit. It was nice to have an extra bathroom. There was a personal learning curve to deal with the high line kitchen appliances. There are no clear instructions...just pushbuttons and pictograms to figure out the oven/broiler. I didn't know the refrigerator dispensed filtered water until a front desk person mentioned it. That's not a criticism...only the acknowledgement that in my real life, the cooktop and oven/broiler is more intuitive and conventional. The entire staff, from Valet attendents who were very efficient, to the housekeep staff, who were helpful, attentive and thorough to the Front Desk staff to the food service people were conscious of making our stay extraordinary. Clearly, this is a luxury property and is priced accordingly, but if that's what you're looking for, you can find it here.

My family of seven had a relaxing and beautiful stay at the Shore House Oceanview 2 Bedroom Villa during Thanksgiving day for one night. Stephanie and Javier at the front desk went out of their way to serve us and fulfilled all but one of requests (we wanted our outside fireplace fixed but unfortunately no technicians showed up to fix it). Javier did great in getting us extra towels and had our trash picked up in a timely manner. Stephanie ended up giving us a $400 credit towards our room since the fireplace was not working. The Ocean Concierge club access is incredible. We loved the food! I was particular impressed that housekeeping came to our room to turn down our beds, wash our dishes in the kitchen sink and asked if we needed anything. Also, we got a call to ask how our stay was going. Recommend the Shore House for sure! The views and huge balcony are not to be missed. We will be back for sure.

I wanted to recognize exceptional service from the valet at Shore House. From the minute we drove up, we felt welcomed and treated like royalty and during our time there with trips on the golf cart to dinner, offers to retrieve coffee for us when the little coffee truck was out of creamer, loading and unloading our car, getting the vehicle in a super timely manner every time, and even giving us water before we drove away, Jason, Nick, and Tony are the reason we will come back. Danette was also super friendly! These young men are the first people that clientele see and they are so much fun and so welcoming to the guests. They are professional, and you can see clearly that they enjoy their jobs. They deserve recognition and a raise! They do the most work there. They run vehicles, they load and unload luggage and run it to and retrieve it from rooms, they converse with clients, they run the golf cart to get people places, and, specifically these three, they do it with joy! Honestly, can’t speak highly enough of them. I hope management realizes the kind of workers they are and how lucky they are to have them. Regarding rooms, they are beautiful and a very comfortable stay. Regarding management, we had a rough time when we addressed excessive noise above us and were “explained to” by Michael that noise can come from many things, although it was clearly the people and their kiddos above us after midnight. We got very little sleep for two nights of our stay, which is very sad to me for what we were spending to stay in the three bedroom ocean front. I didn’t feel warmth or a welcoming attitude whatsoever, but rather a cold, too professional and less personal approach. He said he would let the people know the next day, but we had a repeat of the same level of noise the following night until 1am. So request top floor next time-was my takeaway from that experience. He isn’t a bad person, he was enjoyable to talk to after he saw that I was really sad to not be sleeping much. So I wouldn’t want to seem unkind, but I think that could’ve been handled better. The front desk ladies are lovely and were very welcoming and walked us through the room to explain all the amenities. Front desk gentleman told me I could carry my luggage piece by piece because I couldn’t use the luggage cart due to liability. I thought maybe he could call someone to help me being that I was alone with kids. He was not very kind and not helpful. Not exactly the level of service one would expect here. Breakfast was delicious, but not included in cost. Pool staff was amazing! One server from Danville, I didn’t see his name, was a sweetheart! He was so welcoming and so was David. They made pool time lovely! Overall, great place thanks to the wonderful employees!