Beach Village at the Del, Lxr Hotels & Resorts

Beach Village is the ultimate in luxury, service, and beauty! Sasha is the very best in customer experience! We have been coming to Hotel Del for 15 years - Sasha makes it special every time. She is extremely professional yet perfectly personal! She is the best of Hilton!

We’re currently staying at the Beach Village at Hotel Del Coronado, and something really touching happened that we just had to share. Our daughter Athena set up a little seashell and rock shop right outside our room — just a fun little activity she came up with on her own. We casually mentioned it to the Concierge Team, and what happened next totally blew us away. Alyssa, Alex, Sasha, Laura, and Will all came by and bought from her shop — contributing real money and making her feel like a true entrepreneur. They didn’t have to do that. But they did — with big smiles and kind words that made her day (and ours). It’s little things like this that make a vacation unforgettable. The concierge team here doesn’t just assist — they care. They’ve been quick to respond via text for anything we’ve needed, but this was next-level hospitality. It was thoughtful, personal, and just plain sweet. We’re still here enjoying our stay, but already this trip has become one of our most special thanks to their kindness.

I had left my phone in an Uber and Stephanie the supervisor went above and beyond to help me retrieve it. She even let me use her cell phone to contact the uber driver. Thank you once again!!

I met with Security that was cruising the property. Delightful experience met with Abukar who was walking around and checking everything to be just right. Wonderful experience, wonderful people. Thoroughly enjoyed my visit!! I encourage everybody to come and visit, often, and stay for at least four nights

I told myself not to do this for fear of being blackballed in the future but I look at the fact that I made the reservation in January and agreed to pay $1250 per night for this, that's what galls me. Multiple flight delays made us get to Coronado at 8:20 pm instead of mid-afternoon that day. I was determined to eat at Little Frenchies and we had to go there before we checked in. My husband got a call from the Beach Village....were we still coming? Yes. They informed us they were leaving (!) and we would have to go to the main hotel to get the keys...how's that for superior service? We pull up to the valet guys and they know nothing, try to open the trunk. Didn't want us to wait in the car. My husband had to explain he was just going in for keys. I stayed in the car. Finally out he comes. Some poor young man gets on a golf cart and we follow him to Beach Village....we have the same room we had last summer. He fumbles to get the locked gate open, admits he has only been over there one or two times, and never in the dark...and it is plenty dark. In we go and walk back and forth trying to find our room, we follow the sign and arrow to no avail. I remember it is at the end of a row, up a flight, there is zero elevator to our room....hence the need for the help...we are 75 with two suitcases. My husband finds the room! Room is nice, just like last summer. Whole village looks empty. Next night, we come back about 10 to see two male well dressed senior citizens fumbling to get in the gate. My husband lets them in, they look ok. We have no idea what to do with our car, no valet, no people. He didn't like the idea of leaving the key in it. He makes THREE phone calls on the valet phone there to the main hotel desk and supposedly somebody will come over to take care of our rental car. We wait. And wait. And wait. Somebody comes but it is to help the two men into their room. Finally I say, let's go to the room and call them and say to come to our room and get the car key. Someone does so. There is zero service and at what a price! Now it is 10:30 pm. I would like coffee. Thinking back to the previous visit, after we had visited our local friends and dined with them in town, I knew nothing in the area would be open so I called room service. There was none. Zero. No coffee. My husband sees the Nepresso machine. We have two at home. He gets it going and steps into the bathroom where I am doing something. He steps back into the little ante room to check on the coffee and it has overflowed the mug and is still coming out, it has flowed down the front of the row of drawers and is nearly to the carpet. He stands there shocked and I say, "pull that mug over and push the other one under it!" He does so. I taste the coffee and it is undrinkable, very thin. Pour it out and we spend time with a wash cloth cleaning the drawer fronts and interiors. Make another cup, this time watching for overflows. It is also super hot. Mugs