Residence Inn Hotels in Corona

This was our third visit to the property, since it was convenient to our relatives’ homes. The last time we stayed there was about a year ago, and we had problems with a dirty comforter and a boiler that was supposed to be down for “a couple of hours” that ended up being down for a full weekend, meaning we had no hot water. We were assured that we would hear back from the management when we made a complaint to the front desk clerk, but we never did. But we were willing to give the place one more chance. We arrived about 9:00 pm to check in and we were pleasantly surprised to find we were upgraded to a 2-bedroom suite. We headed to the room, took out the keys... and neither of them worked. I went back to the front desk, we tried the new keys... nope, still wouldn’t work. We called the front desk, and the desk clerk came up immediately and was able to open the door, but advised us that the battery on the door lock was dying, so when we heard the lock try to open, we should try to open the door immediately to get it open. It was late and we were tired, so we figured we’d get to bed and deal with it in the morning. Not long after we unpacked, my wife and I were getting ready for bed when my daughter came in and told us she spotted mold in the other bedroom. I went to check it out, figuring that maybe it was really dirt or something, but I saw the black spots on the ceiling and had to agree. I asked my wife to have a look, and we brought in a towel to try and wipe off whatever it was; the dark spots wouldn’t wipe off, and my adult daughter said the spot felt “fuzzy”. We called the front desk and let them know; the clerk advised us the hotel was full, but would check to see if a room was available at a sister property nearby; he also recommended that we could stay in the room but close off the second bedroom, and have my daughters sleep in the living room. Since my other daughter has asthma, we decided to get dressed, get our bags, and head for the lobby. When we got to the desk, the clerk advised us that the sister property was also full, but he could call for a room at another hotel that would have had all four of us in one room with a bed and a fold out couch... for a higher rate than what we were already being charged for there. We decided to give up and head home; the clerk told us that he couldn’t cancel the reservation or check us out until morning, but that the manager would call us in the morning. I’ll give credit to Joseph the front desk clerk, who went above and beyond during our visit to try to resolve our problems. Unfortunately, he was pretty much left to deal with everything happening by himself. The mold we found and the problems with door lock seems to confirm that the problems we found with poor housekeeping and maintenance on our last visit weren’t a fluke. As nice and as convenient as the property is, we’ve decided that we won’t be staying here again unless there’s a change in management or a renovation of the hotel.

My stay was a disaster the motel was not clean blanket had semen spots all on it floors were dirty bathroom was horrible there was no trash can in the room I dropped my wallet outside and a crackhead tried get gas with one of my cashapp card that was in my wallet the front office didnt wanna help us look at the camera to see who took my wallet we had to buy a mop and lysol to clean and sterilize the room because this motel seems to not care about covid regulations... long story short for peole who is looking for a room please do not i repeat do not waste your money and dont risk your life because its crack heads all around there and they will steal from you.

The welcome inn is more than just a great low price. I stay here often and its been hassle free. If there Is a minor concern the great staff always take care of it immediately. The room is always immaculent and all the expected amenities are provided. Great value and the best price in town. I recommend the welcome inn 100%

Very clean and comfortable. The weight room and pool closed due to COVID, and so the 4 stars on Facilities. Otherwise, quite happy all around with my one night stay.

Nice older hotel close to lots of restaurants and easy access to freeways. Rooms are nice and clean. Beds are comfortable. Bathrooms are small but have great water pressure for excellent shower. Lots of convenient parking close to hotel. Great Hotel for the price.

The staff was friendly and helpful. The only downside to our trip were the strong sewage smell outside of the hotel, at the entrance. It was persistently present each time we accessed the building. Another smell on the second floor was as string but not offensive, like vinegar near rooms # 210-220. My daughter thought it smelled like a dentist’s office. Smells aside, the halls are brightly lighted and clean with inspirational quotes on each door. Continental breakfast was served daily and the pool was open, though we were too busy to enjoy it. He fitness room remained closed due to the pandemic. We would stay here again fir the convenience on/off the 91 freeway. The beds were not luxury but not terrible. They could be improved with a memory foam topper.

Immediately upon arriving at this location I felt uneasy, nervous, afraid! There were men sitting in cars in the parking lot and others sitting on the stairs. All of them seemed to be watching me as I got in and got out of my car. It was a very uncomfortable experience. I told the young lady at the front desk (Ada) about my apprehensions. She was sympathetic and explained to me that she does think it’s fairly safe there but that there are cholo‘s a.k.a. Latino gang members who live on site. This was not the place for me to stay with my two small children. I had a 7 day reservation but only stayed one night (that was only because it was almost 9pm when I checked in, my boys and I were exhausted as we’d been on the road for several hours. I had a little difficulty canceling the reservation although the manager said I could. It took several hours and several calls to corporate/customer service for the cancellation to actually take place. Oh, and housekeeping came in and threw away some of my things as I was loading my vehicle..

I'll keep this on point because after what I've experienced with booking.com, OYO Hotels and ”Hotel Corona”, I want to make sure they're exposed for who they really are: scam artists and cheats. They'll charge your card the day before (10/25/19) and require a $100 cash deposit, but when you cancel due to the smell of urine and finding what appears to be mice feces on the sheets and pillows, you get this: ”Yes, that's right. You'll receive a refund in 7 to 10 days.” There's a sign at the front desk stating you have 10 minutes to look over the room and if not satisfied to let the clerk know in order to change rooms or get refunded the deposit. Property gave me back my $100 and handed me a check-out receipt dated the next day (10/27/19). Told me that to get my refund I have to call booking.com (LIE!) Booking.com sent me an email stating I canceled the room and would not be charged the cancellation fee as informed by OYO Hotels, which is the price of the room ($112.20). So I called on the 11th day, talked to a girl in India (Baaangaaaaaaaaaaaaaalorrre!!) who now tells me 21 days. In the meantime, booking.com is worthless for any help because they just act as a liaison. OYO then writes asking for my bank info, that it's required to process the refund: Booking Id: Account number to refund into: Name of the account holder: Name of the Bank: SWIFT code: IBAN: Sort code: Routing no.: Refund amount: Contacted my credit union to start fraud investigation and get charges to my card reversed. Received ”refund” (my CU credited me) 2 days later. NOW, as of 11/21/2019, my CU informs me that OYO Hotels is refusing to pay them, that I checked out of the room! Whaaaaaaaaaaaaaaaaaaat??!! My CU sent me a letter to sign, countering OYO's claim, that copies of emails show the room was canceled and that a refund was promised. Moral of this story? STAY AWAY FROM THIS INDIAN BASED COMPANY UNLESS YOU LIKE THE SMELL OF URINE AND SLEEPING WITH MICE FECES!! (And of course fighting like mad for your promised refund). PS: My CU's anti-fraud dept sent me a text message early on 10/25/19 asking if the charge by OYO Hotels was legit. I said it wasn't because I didn't recognize the name. I then called and confirmed that OYO Hotels was in fact ”Hotel Corona Hwy 91” once I saw the amount to be charged. YO! OYO! STOP USING THE OLD NAME ONLINE FOR YOUR CRAPPY PROPERTY!!

Daily Mandatory Charge includes: California Tourism Assessment.We're off I-15, within ten minutes of the Glen Ivy Hot Springs. Shopping, dining, movies, and golf at Dos Lagos are all within a half-mile. Enjoy our heated outdoor pool and warm up on the patio by the fire pit. Our hotel has in-suite kitchens, and free breakfast awaits each morning. Bring along your pet and hit the mountain trails in the area.