msmokbang
February 3, 2025
This was our third room in the hotel during the same trip. This was also the worst part of our trip.
The quality of the room was the same as the others we stayed in - very wide, but not very clean. The water pressure was also very low, and the hot water was not very reliable. Again, the bathtub was basically useless because of how slowly the water trickled out to fill it up.
The second evening we came back to find the room hot, humid, and feeling like a sauna. The A/C had broken, and they told us there were no other rooms that we could move to. They gave us the choice to wait for a few hours until the AC was fixed, or try a smaller replacement room. The replacement room we went to was smaller and clearly uncleaned - the carpet felt kind of sticky/dirty/stained, and there was visible dirt and dust around the room. The AC in this room was also broken, and only blew warm air. After complaining some more, the staff revealed there was another empty room, they said they would clean it so we could move in. After over an hour of moving in and out, we were finally resettled into the new room. The staff were understanding and seemed to genuinely want to help, but seemed to be unable to make any decisions without authority of the management, who they kept calling to confirm. The management initially offered complementary breakfast if we switched to the smaller room, but after we moved to the new replacement room the staff said that the breakfast offer was canceled by the management, since our new room was of the same value as our original. In the end, we wasted nearly all of our last evening moving from room to room. I would not recommend this hotel to anyone.
(Included is a picture of the falsely advertised 'ocean view').