Tropicasa Coron Resort And Hotel Reviews

The hotel is a relatively small building, the rooms are relatively small, and the view of the swimming pool from the window is okay; The location is not far from the main street and is quite quiet. What I am not satisfied with about the facilities is that the elevator is broken and cannot be used. And when I asked for a hair dryer after washing my hair at night, he didn’t tell me that it might not be available until the next day, so I went to bed wet.

We booked a room, arrived at the Tropicasa hotel and were told there were no rooms available. They moved us to the Charms Hotel, a family room with two beds, but the hotel was not of the same level and location in the city. Later we found out that the hotel we were transferred to for 2 nights was 380 yuan cheaper. Also it took time and money to get to the center where all the cafes and shops are.

The hotel is new and very clean. Breakfast is served on the top floor with good views. Breakfast is a bit scarce for Western tastes. There is not a great variety. The family room is spacious duplex type with a television per floor. For me, the best thing about the hotel is the pool area, very quiet although it does not have any outside view. During my stay I did not see anyone using the restaurant service for lunch or dinner. 10 minutes walk from the center of Coron. The elevator is very slow, it takes 1 and a half minutes to get you from the pool floor to the roof.

The hotel is built on a slope, so the entrance and exit routes require climbing stairs all the time. I booked 8 rooms with two small beds on the website, but only 2 were left when I arrived. The others were all rooms with double beds. In the end, I was forced to stay in a room with 4 people. It caused a lot of trouble in terms of accommodation arrangements, and I was very angry. There is no hairdryer in the room, and the bathroom design is very problematic. There are no drainage holes in the sink and toilet area. The water could not be drained out and all accumulated on the floor, which was wet. There was no ventilation equipment and the smell in the bathroom was very strong. There is no small balcony or rack to dry wet clothes after playing in the water, so we can only hang them all outside in the public area. There is no water dispenser, only a small bottle of mineral water is provided every day

This is the best hotel I have ever stayed in. I will book here again next time

Our customer service experience was stellar here! There seemed to be a miscommunication when checking in where we were given one room with a triple bed, instead of the two doubles I paid for. The front desk ended up upgrading to a even larger suite free of charge, that had a little bit more separation. Even helped us get an impromptu shuttle the following day to the airport after a flight change. So grateful for this team and their help!

Friendly, very clean. Breakfast so so.. all is good..