Guest User
October 20, 2023
Booked via a third party website, we thought as an emergency overnight stop this would be fine. What we hadn’t realised, as they’d failed to mention in the ad, you don’t get your own bathroom or toilet. With a disabled traveler and a child this wasn’t acceptable and we had to seek a room elsewhere. We went to the B&B group at Coquelles where we were given a warm welcome, a clean room, big TV, available food and our own bathroom with separate toilet. We contacted Accor Group to make a complaint and they said they’d pass it onto the hotel who’d be in contact. An outright lie, which by previous experience is how Accor Group work. They fob you off with lies. In the past they’ve charged us for my Assistance Dig which is against their own company policy. To be fair I wouldn’t expect a dog to stay at this hotel having seen it.