Hilton Garden Inn Dallas Lewisville

Happy with the stay. Hotel is clean, both common areas and room. Check in staff was great. Location was convenient for our needs. Very good breakfast/lunch restaurant only minutes away (Starwood Cafe). Hotel has a small bar and restaurant, but we did not use them. Both looked clean and well kept. Other guests were obviously enjoying them. only complaint, the room HVAC kept cycling and the fan was a little loud. I'm a light sleeper, so it probably impacted me more so than the average person.

We could have had a great stay if the Hilton would keep properly functioning elevators. Only 1 of the 2 was working. We had to wait anywhere between 10-15 minutes for the elevator each time we needed it. The elevator would stop on the floor regardless if you needed to go up/down and the elevator was going up/down. There were several baseball teams staying and several business professionals so the hotel was BUSY. I was really disappointed overall because the elevator situation made it hard to do literally anything (we also have two very young kids, so the stairs from the 3rd floor down with all of the things we had with us was not feasible.) The hotel also was a furnace in the hallways, we would sweat while standing at the elevator bank. The hotel rooms were okay, we didn’t have issues there but overall just disappointed in the experience.

I’m filing complaints directly with the Hilton corporate office and with American Express.

The elevators Seldom worked for the 3 days i didn't mind taking the stairs but I could see the agony in others! The staff at the counters were not friendly at all!! Ordered 90.00 worth of food from uber eats they left it downstairs because the elevators didn't work and somehow that food disappeared so I was out that Money as well

The elevator did not work The bathroom fixture were loose, the room was cold and would not heat up.

Elevator was broken and had to use stairs. Not the cleanest hotel. Close to restaurants, and 8 minutes from the MAC Center.

Some hairs in the sink and bathroom, room was clean otherwise, one elevator (of 2) was broken for entire 3 night stay. Second elevator stopped working during departure times Sunday mid morning. Breakfast additional fee and not good :( pool closed entire time (for now clear reason) and gym was fine but no water in it…many options in area I wouldn’t choose this again.