Residence Inn Hotels in Copenhagen

Terrible example of a Marriott hotel. Reception staff were fantastic as was the gym but that’s it in terms of anything good here. Firstly you get zero benefits for being a Marriott Bonvoy Titanium Member, no upgrade, no welcome gift, no bottle of wine in the room, no nice view, nothing. Everyone gets breakfast so that’s no benefit. The cleaning was appalling. My bed was not made half the time. My dishwasher tablets were not replaced. My coffee pods were not replaced. My towels on occasions were also not replaced. My bins were not emptied on several occasions. I left them plenty of time to come in and change everything. It seems that they don’t work afternoons! The Nespresso machine was also not emptied. The breakfast was bland and they didn’t even serve Danish bacon and just had the same items each day. I only went there a couple of times. Luckily there’s a Netto/Lidl next door so I went there to get breakfast instead. The gym is great. The room itself is fine apart from the fact that my view was other rooms! Considering how far ago I booked this I thought that I would get a water view. They had building work going on above my room which they didn’t tell me about before I arrived. You can also hear all the footsteps from upstairs which is also very noisy. But the worst thing about the hotel is the lift. There is only one for everyone’s use. So when they have deliveries and the men are sweaty they block the lift so you can’t use it and then when you go in it it stinks. The cleaners also use that same lift so you have to ride with other people’s rubbish! Why don’t they have two lifts? One for services and one for guests? This is a new hotel, you would think having two lifts would be a basic requirement. The wifi was also a nightmare, I had to login on both my mobile and laptop several times a day. The counter staff are very lovely, smiley and friendly but that and the gym are the only decent things about this hotel. Avoid.