Bryggen Guldsmeden

The accommodation excels in cleanliness, eco-friendly decor, excellent service, and value for money. Guests appreciate the diverse, high-quality breakfast and well-equipped facilities. Convenient location near the city center.

We chose this hotel for the beauty of it and beautiful it was. The room decor is very beautiful and quirky, as is the whole hotel. We loved the interior design and the theme of the room, the common areas and the garden. I guess eco is supposed to stand for ecological, but here it sometimes seems to mean economical and trying to everything as cheap as possible (using same old linen, no refrigerator in the room, no bathrobes in our room and a very strangely working shower), while charging the top price from the customers, comparable to all other 4-star Copenhagen hotels. The shower was a bit difficult to use at first, but once we got used to it, it was okay. On our arrival, the receptionist gave a long explanation about the breakfast and dinner options at their hotel, but mentioned nothing about having a swimming pool, gym or the steam room and sauna. This was disappointing. It was impossible to miss the gym when walking out of the hotel or the pool as we saw it from our room window. But the sauna and steam room is not well marked in the pool area (see picture) and we didn’t even notice them until during our last evening at the hotel. So during our 5-night stay, we weren’t able to use them for most of the time, because we didn’t even know they existed. We thought the entrance to the sauna/steam room area was the entrance to the pool area bathroom. Of course, the poor signage at the pool area wouldn’t have been a problem, if the receptionist had informed us about all their facilities and their opening hours already at the check-in, as is customary in 4-star hotels. But she didn’t and now we were left with 4 days of disappointment out of 5 for not knowing about them and not being able to use them. We had probably learnt about all these facilities when we made the booking 3 months earlier, but after making several other bookings since then, we had completely forgotten all about it by the time we checked-in here. The dinner at the hotel restaurant was very disappointing. I tried to order a gnocchi dish at 20.30, but they told me they are completely out of it, even though the restaurant is open till 23.00. You would think that they can run to the store and buy some pasta or cook more pasta easily, if they run out of it. Then we tried to order a stuffed chicken dish and asked if they could stuff the chicken with other vegetables instead of mushrooms. But they said it isn’t possible to do that, since the mushrooms are already inside the dish. It seems that they don’t make their own dishes here at the kitchen, but only heat them. This is very sad to see in a supposedly 4-star hotel, where we would expect much more quality from the kitchen. When we tried to pay the restaurant check, the waitress disappeared in the middle of the payment process and left as just sitting there with the card reader machine asking questions in Danish, and we didn’t no what to do with it. She was too busy spending a long 10 minutes chatting with some other guests in

This is not a 4 star hotel. This is a big disappointment on my end. It started at check in when the agent tried to charge me more for a deposit I shouldn’t have to pay. Then comes all the greedy ways for them to make money on your back. I paid a supplement for pool and spa access, except it is always crowded with no space at all therefore I have not been able to use any of these services I paid for. I also paid for the breakfast that they sell as their “signature breakfast” but it is deeply underwhelming. The first morning there were too many people I was placed in the back in a different soulless room, there were people standing everywhere waiting for a table and the buffet was crowded it was impossible to access the food. I had to leave after 5 minutes due to feeling overwhelmed by such a mess. On the second day I showed up at 7 am to be sure to have a spot and that’s the time I realised how poor this breakfast was. The third day I skipped it entirely due to the massive crowd I went to a local bakery. The last day it was still very crowded. Now comes the fridge on every floor, you don’t have one in your room. It’s one big fridge on each floor where you can leave food however said food would disappear overnight. This is the same vibe as a cheap hostel. It’s two supplements I paid for that were way below standards. I’d like to remind you that they apparently are a 4 star hotel. I paid a heavy price to get to this hotel and was disappointed. They sell this hotel as a great spot but it’s not tranquil at all, the pool is always crowded making huge noise and there is apparently a school nearby. I feel like my money was stolen and I was lied to on the product that was sold.