D'Angleterre, Copenhagen

We stayed three separate times over two weeks. If you are considering this hotel, you must be prepared to ignore the price. This is at or near the top of the table in terms of price for a very nice hotel room. The main reason to stay here is the service. It was top notch everywhere. Special thanks to Svetlana in the dining room whose smiling face welcomed us at breakfast every morning. (Breakfast is a must at least once). Also Christopher who helped us there on our last morning. Front desk kudos to Emir, both Christinas, Alexandra and Darcio (sp?) from Portugal. Also Lisa and Asa (sp?) in the spa. A visit is also a must. I don't mean to leave anyone out. These were the staff members with whom we interacted the most. Central location was also a plus.

A wonderful hotel in the heart of Copenhagen. Every aspect of our stay was phenomenal. Our family of 5 had 2 junior suites on the top floor with fantastic views and we were treated like family. Breakfasts were amazing in the hotels Michelin star restaurant, the concierge helped us arrange a city tour and a canal cruise that were fantastic and every time we were in the lobby we were greeted by name. A world class stay! Thank you.

There is a fine red line of excellence and high quality from arrival to departure. The suite we stayed in was gorgeous. All details matched the overall picture of the stunning property. The location cannot be beaten. When in Copenhagen, this is THE place to stay especially before festive season!!❤️

An absolutely stunning hotel, in a great location and with fantastic stuff. We had a great stay but there were a couple of things that could do with improvements. I will start with the good: - Beautiful hotel, and we got upgraded to a suite on the fourth floor that was spacious, impeccably clean and had amazing views over the square. - Delightful staff, everyone was really nice and no request was a problem. - The breakfast buffet is really good. - A really good gym in the basement, with modern, well kept machines and free water and snacks. Things where it could improve: - We had communicated to the hotel that we would arrive early in Copenhagen. They said check in is at 3pm but they would try to have the room ready earlier if possible. We arrived at 11am, room wasn't ready so we went for a nice walk and brunch. Came back at 1:30pm and were told that the room was almost ready so we settled in the lobby with some tea. At 3pm we watched a bit of a stampede of guests to the rooms and at the same time we received a text welcoming us to the hotel. I went to reception and then they gave me the key. It was very clear that they just checked everyone in at 3pm no matter what, and they could just have said that beforehand and we would have adjusted our plans accordingly. - We incorrectly assumed breakfast was included. When we got home and went through the bill we saw this was not the case. Not a big deal, except that £75 per head per day is quite steep for breakfast and given that this is not a cheap hotel, I would usually expect breakfast to be included like most other 5 star hotels do. So all in all, I do recommend the hotel because it is lovely and the staff are fabulous, but there is room for improvement in their operations.

When I was using a different card to pay, the hotel system charged to the holding credit card twice the amount and refunded twice which resulted in FX losses. The other credit card used to pay is also charged twice. Waiting for the hotel to remedy and such practices have never been encountered with any 5 star hotels.

All was good until I got a charge on minibar when I was on a plane home. When I got home ( my country ), I wrote an email to ask what charge was on my minibar and I gotten a prompt reply that it was DIPTYQUE LOTION which was part of minibar. But the thing is that I didn't use any of their lotion or consume anything from their minibar. I asked for picture and then no more reply from them. Paying the money is not an issue for me but to pay for something I didn't consume is not acceptable. So be careful when you check out next time, make sure all is clear before you leave the Hotel else you may end up like me.