25hours Hotel Copenhagen Paper Island

Terrible Security – Our Bags Were Stolen and Staff Did Nothing😡 We had a very disappointing and frustrating experience at this hotel in Copenhagen, and we want to warn fellow travelers to be extremely careful. While we were waiting during the check-in transition period, we left our luggage briefly in the hotel hallway — as instructed by the staff. However, there was no security, no access control, and no staff monitoring the area. As a result, some of our backpacks were stolen. The bags contained cash, credit cards, and one of them was even hidden in a corner, yet it was still taken!!😡 What made the situation worse was the hotel’s complete lack of responsibility and assistance. Staff only helped us check the surveillance footage, but told us we had to go to the police station and file the report all by ourselves. The hotel manager never showed up or contacted us, and no apology or support was offered at all. We were left to deal with everything on our own. Here are a few warnings for future travelers: 1. Never leave your luggage unattended, even inside the hotel. 2. Don’t assume cities like Copenhagen are theft-free — crimes do happen. 3. Make sure the hotel has a secure luggage storage area before booking. This incident completely ruined part of our trip, and we are deeply disappointed with the hotel’s handling of the situation.

Very happy with the stay and the customer service was very good. Arrived and had a warm greetings from Mario which also happened to be a great 'guide' for us in the city.

This hotel is Excellent Clean i will be back this hotel again