Queens Courtyard by Daniel&Jacob's

all is good

This way a great apartment. Clean, excellent beds and great location. Really organized host too. Highly recommend.

Centrally located and conveniently close to public transport with courtyard parking, this apartment has fantastic potential—but service and amenities fell far short. Pre-arrival communication was excellent: fast and detailed. However, once we checked in everything changed: luggage “storage” was only available after 1 pm despite our 6 am arrival and a stated check-in time of 3 pm; fresh towels promised on the fourth night never arrived despite two follow-up messages; kitchen supplies included just two stock pots and two frying pans with no lids and no replacements; we received only five dishwasher tablets for a 10-day stay and our request for more was ignored; cleanliness was below expectations; there's no AC or fan, and the open windows brought in a lot of nighttime noise; and communication completely ceased throughout our stay—even when we discovered the lockbox actually contained two keys (a fact only revealed in the checkout instructions), forcing us to stay together the entire trip. In short, while the location is unbeatable, the broken promises, silence from the host, and inadequate supplies made this one of our most frustrating stays—great if you value location above all else, but otherwise disappointing.

Our stay was excellent. It is near the iconic place in Copenhagen, a family friendly building and neighborhood. It is important to mention that the baggs storage is under available. They don't have a room (like other condo/hotels or hotels) for storage. Our principal reason for the booking was the washer and the bags storage and we were not able to store them because they are not available. However they bring a discount and similar service. We would stay back.

Location was perfect, close enough to Nyhavn and the central transportation hub. Small grocery a block away for doing your own cooking. Had some trouble figuring out how to program the washer/dryer unit. Buttons were not in English and there was not a tutorial provided to interpret. I did try to google the user instructions but those were not clear either. Oh well, if that’s the worst problem we had, we had a pretty good experience.