Guest User
July 4, 2023
This was the First time i have visited to this Place and Booked this hotel. On the Day of checkin when we were on the trip i though to reconfirm and inform them to keep the room ready and when i called them, they told me that we couldn't Check in Because there is a leakage in the room and room is flooded with the water. Then he suggested me to book any hotel in Ooty or Coonoor, Payment is on them for that night. Then we searched and booked a hotel. Before informing him he called and told me that he has arranged our stay in another hotel. Now as per his suggestion we already made a booking and now god knows why he booked another hotel for us and he paid or not ,,, he refused to pay us for that night... That is pretty unprofessional to inform us on the checkin day. and the services are pathetic. and he made us suffered more loss. Not recommended at all