Comfort Inn & Suites Conway

The elevator wasn’t working, staff changed the AC when I set it to a lower temperature because I was going to be out in the sun all day. Just overall not a great experience.

Restful nite The best nite sleep ever. We were exhausted and truly needed the comfy beds

I paid for a king suite. I was given a junior suite. Not the same thing. Not the same price! The pool was great. The breakfast was good.

The elevator is out of service, not noted before reservation, they attempted to give me a 3rd floor room before moving to 2nd floor as the only option available. My keys stopped working and had to be reprogrammed it was 95 degrees outside when I got stuck outside. The power went out at 710am on Tuesday for almost an hour I require a cpap to sleep my rest disrupted and the phone line never answered. Not a good stay.

Elevator was broke which means lugging suitcases, ball bags, wagons, chairs, canopies, cooler, etc up the stairs, there was not enough staff & the hotel was dirty. Called to ask if I could have more blankets brought up, receptionist told me she couldn’t leave the desk. When I got down there, she was running trying to accommodate everyone. I felt terrible for her. I talked to the manager the next day and was informed they didn’t have enough rooms filled to have anymore staff scheduled which was a lie, my team alone had half of us staying there. Then it turned too “well i can’t find people to work.” When asked about the elevator and why we weren’t told before he said it was on their page, when I told him I what site I booked through he told me it might not be on there. I was informed I didn’t know how hotel jobs works which is correct but as a nurse I do understand working short staffed. As a manager I’ve had to spend 22 hours in facility, just to leave and be on call & yes it sucks but once you take that title you take those responsibilities. I’ve stated in three hotels in three weeks and I will never stay in a comfort inn nor recommend one again (which is why I booked in the first place). Lesson learned. Only reason they are getting a two is because the receptionist never once complained

Ok hotel No issues except there was no shampoo, conditioner or soap. Our room keys stopped working twice and the elevator wasn’t working when we were there, but the stairs weren’t bad and they had air conditioning.