Guest User
August 4, 2023
The chalet is beautiful, surrounded by greenery, the rooms are clean and overall is a good hotel. It must be said that the greeting and customer service are very bad . The "lady of the castle" is very rude and unpleased to its guests, the staff is not at all accommodating and is not willing to fulfilled any kind of request (we asked if we could have a plate of vegetables for dinner and we were answered no, you could not have anything outside the menu) the atmosphere seems to be that of a college, strict rules and no one strays. I recommend to the staff to improve the manner and the attention to the customer because with this treatment I do not feel like giving 4 stars to the hotel but 2