Royal Decameron Punta SAL - All Inclusive

Lack of detail attention all around. The fascilities are passe and need updating all along. Staff is courteous but have not decession power. They are short of the employees, which makes that the people on board are overworked. Compleain reports reports are ignored. Room applieces are not working. TV connection are deficients. No cable, and difficult analog TV connection. The size of the resort is to large for their shoes. Gardens, swimming pools and beach areas are nicely kept. Night entretainment/shows are in a high level.

Bathrooms smells bad, low food /non alcoholic drinks variety specially at lunch time. Nigth shows were canceled due to the rain no night shows at all. Transportation was the worst, no AC in the bus, flies inside, and the bus stoped 3 times because disperfection with the engine.

The personnel is very rude and unprofessional. They gave us a room with dirty sheets. The quality of the food is really bad. No one speaks English. The capacity to enjoy the shows is very limited. They don’t have ice creams or typical peruvian juices. Since the very beginning to the end they treated us really bad. We wont be back ever

Excellent time to enjoy relaxation and fun on the best beach in Punta Sal, one of the best All Inclusive in Peru and a superlative experience in Plus mode in 4 nights / 5 days perfect to disstress ️ ️

The room has a leak, and when I called the reception they told me to move the bed so it doesn't get wet. The next day the air conditioning stopped working and it took them almost an hour to repair it. Additionally, room service did not come to clean the room until after 4 in the afternoon and at our request.

The hotel is as far removed from the good things offered by hotels in foreign countries like Mexico or the Dominican Republic. It's not worth it. The service is VERY BAD, they do not manage their staff well, and their policies are very restrictive and do not benefit the consumer; they only seek to make more money. * The standard rooms lack the basics one would expect, such as a small minibar or WIFI. * They have a policy that only allows you to use the hotel's amenities, such as the bar or buffet, upon checking in. If you arrive a few hours early, you will have to wait in the lobby until the 3PM check-in time, unless you pay 30 dollars per person for early access and room availability. This does not happen in other resort hotels in the region. * You have to wait between 20-30 minutes for drinks because the place is so crowded and there is usually only one bartender most of the time to attend to everyone. Sometimes there are two, but that's it. Occasionally, they run out of ice and have to make people wait until they get more. Again, poor staff management. * Additional requests, like in my case, I ordered a special honeymoon package which was supposed to include (among other things) wine, a cheese board, and truffles delivered to the room. It was never delivered; I had to inquire, they said it would be done in 30 minutes, which never happened until the end of my stay, and they owe me a refund for that. * The restaurant reservation system is bad; I saw many cases of people who went to their reservations and were not in the system, so you waste time. Finally, there is little capacity in the buffets, and usually, there are no tables available; you will have to wait a few minutes for one to free up. They do not consider opening new spaces that they do have available.