Best Hotels in Contra Costa Centre, United States

Never would I ever expect this unprofessional treatment from a Hilton company hotel. I specifically picked this hotel to have a COVID safe girls day with family. I was looking online at the rates when a third party company e-mailed me about booking the reservation and I called the number. I wanted to confirm that the room service and pool were open since things are different with the pandemic. The agent called the hotel to confirm and they said that both were active and open. I'm not sure who lied- the hotel or the third party, but I don't think that the third party would lie if they went out of their way to call the hotel. We get there only to find out that there was no room service, the 2 ft long pool was closed for renovations, AND to top it all off, the hotel was 90 degrees. Our family couldn't even stay because a member of our party had a panic attack over how disgustingly hot and stuffy it was. Amenities aside- the air conditioning not working ALONE should qualify enough for a full refund. When I got home from the trip, I called the hotel and explained the situation and I was told I would receive a partial refund. Not thrilled but at least it was something. Then today I receive an e-mail saying my request for a refund was denied. They said it ”wasn't in the hotel's control” which is honestly bs. I understand that I booked through a third party but to have to deal with not having the amenities we specifically booked the hotel for, the AIR CONDITIONING NOT WORKING, and being LIED to numerous times, I believe is perfectly within the hotel's control. Hilton has enough money in the world to be within its control. Absolutely disgusting treatment and I will never be booking with Embassy Suites or any other Hilton branch EVER AGAIN.

We chose this hotel because of the location for getting to the trolley, a Hop-on Hop-off tour stop, the local bus system, and the nearby BART system. For this it did not disappoint. The price is reasonable, and the hotel was very clean, and the staff was very friendly. From this, I digress. The noise level during the nights, was that a very loud level. All from external. Sirens, music, loud cars and trucks going by, garbage trucks in the middle of the night, quite a bit of yelling, and the like. Normal ear plugs did not help. If you stay here, you will need some heavy duty ear plugs. We get up earlier and the hotel lobby coffee was not ready ever before 7:00 a.m. there is coffee in the room, however if you need real creamer, you'll be out of luck until 7:00 approximately. Not a terrible review, just want people to be aware.

We stayed here for our Napa trip. The hotel try's. We did get to check in early. The place was clean and the staff was nice. A few thing first, we had a room with a couch, because we do not like watching tv from bed. The problem was the tv was mounted on the wall, so you could not move it. We had to move the couch to see the tv. The breakfast was not good. Package everything so we never ate there. Would we go back, do not know I would probably look around for something better, but it it was the one place available, I could stay again.

The room was clean and the appliances, plumbing and TV were all in good working condition.

Great location for staying a night nearby the airport. Front desk is available 24/7 and thet have free shuttle bus to the airport. Rooms are clean and cozy and even has a pool if you have time to spare.

Stayed here for 2 nights and was pleasantly surprised. Prices are quite affordable considering it's in San Francisco. The location was great. I booked this hotel in particular primarily because of its rather close proximity to the BART station. It is indeed only a 10-minute walk from Montgomery station, although if you're arriving from the airport be prepared to drag your bags uphill. The hotel is smack dab in the middle of Chinatown in a rather busy area. I never felt unsafe here, whether evening or early morning, as there are always people milling about minding their own business. If you like walking, you can journey to Fisherman's Wharf within 30 minutes on foot, which is what I did. You can also walk in the opposite direction toward Westfield and Target if you like to shop. There are several bus stops and tram lines nearby. As for the room, it was small but didn't feel cramped. There's no air-conditioning but it was rather chilly in July so I had no issues with heat. No problems with the shower either. Checking in and out were a breeze. I was even able to order food through GrubHub (because most restaurants in that area close at 8 pm even on weekends, which I found out the hard way!) I suppose my only complaint would be that you can definitely hear your neighbors at all times. I could hear someone stomping on the floor above, and sometimes I'd get noise from the rooms adjacent to mine. I was able to sleep just fine, though, as the bed was really comfortable. I'd changed my hotel to this one at the last minute and I'm glad I did. Apart from the occasional noise, I had a lovely stay.

overall experience ok There is laundry and drying in the hotel A head cover and bed cover will be distributed upon check-in, and will be returned upon check out Get your $10 deposit back Roommates are nice There were already 4 people at the time of check-in, and the toilet was still clean It will be noisy dd downstairs speaking wild will hear It has 4 floors, checkin is the second fruit floor, and there are two floors with the highest stairs in the big bank You need a key card to enter the hotel, everything is safe If you stay for a long time, there will be a food blue, tableware pot and microwave oven.

Only problem is you need more washing machines on the property. I was to tired to walk to the other washing machine after the 1 close to our room was being used. Staff were fantastic and helpful. The restaurant staff were also excellent for breakfast.

The friends we went with were particularly convenient from the airport. It was good to take a taxi directly. Then the front desk service was very warm. We stayed at so many hotels and felt that the price/performance ratio in this hotel was still very high.

It was close to Times Square, so it was good to take the train or bus! The staff was friendly and it was clean and nice! There is no coffee pot, but coffee, tea, and hot water are prepared in the lobby every morning, so I got hot water and ate cup noodles.