Guest User
August 28, 2024
We visited here as a family group of six. On the approach, disabled access was very good. Someone saw us come in and asked where we would like to sit, we chose a large table near the door and before we had even sat, the older lady was asking us what drinks we wanted. She was very surly and impatient. We asked about drinks and were told ‘on the back of the menu’, while she stood and waited, seemingly irritated. After the drinks arrived my husband asked for a straw so he could stir his OJ and sofa which clearly hadn’t been mixed. It took five minutes for her come back. The menu is superb. A really advanced collection of dishes, with pies being the speciality. Huge amounts of different flavours and very comprehensive. Lots to choose from for everyone. We ordered and food took around 20 minutes which we felt was very good, as it was freshly cooked. The soufflé didn’t come with any salad or bread, but tasted lovely. The lasagne was nice but the pasta overcooked and too much cheese. The seabass, cheese steak and prawns were fabulous, beautifully presented and large portions. The chips are home cooked and excellent, and the potato skins were great too. We weren’t asking if we wanted anymore drinks, no check back to see how the food was, the whole customer service was appalling. The gentleman behind the bar had a peculiar collection of clothing on, and there didn’t seem to be a smart dress code at all. We had to ask for dessert menus, and for drinks, which again was disappointing. Such a mixed bag here. The building is gorgeous, toilets are lovely and everything is nice and clean and fresh. The menu and food are great - some things could be better but overall a lovely meal. The service completely lets them down. Management really need to focus on training and going the extra mile. There is no warmth and nothing genuine about the interactions with customers at all. As someone who works in a similar size and style of pub, I’d be mortified to serve customers in this way. Really disappointed.