Antoinette
February 22, 2024
We had the opportunity to meet to wonderful desk agents by the names of Juan and William. The customer service from these two was impeccable. They offered wonderful suggestions about food, activities and more. Beyond helping us get familiar with the area, they were great with addressing our concerns and there were several. Issues that we encountered were: shower draining issues, sink draining issues, slow raising shower temperatures, inconsistent housekeeping (even with calling to confirm it would be done daily). The worst part, by far, was our room not being ready. We had to wait over an hour for our room and after a long flight, that is the last thing you want to hear.