Hilton Garden Inn San Juan Condado

Room was excellent! We had a sitting area and a nice balcony. Property was beautiful and the staff was nice.

We had a great stay at the Hilton Garden Inn. It's a short car or bus ride from the eastern-side forts and Viejo San Juan, and they had a lovely pool (the second photo was the view from the pool area overlooking the lagoon) and exercise room. We had breakfast at the hotel during our stay, and the food was solid in terms of both hot and cold options (but unfortunately there wasn't any variety between days); we enjoyed the made-to-order omelets very much. The highlight included amenity of this hotel was the beach umbrellas and chairs at the Playita del Condado, which was a calmer beach and away from the ripcurrents; we were also able to use the pools at the Condado Plaza.

The hotel was clean and staff was friendly. The service were ok. The waiting time was long to get someone to wait on you for the bar and restaurant area.

The modern washing/dryer machines are not usable due to wireless network issue, and hotel could not fixed it and we have to use the neighbor hotel’s coin laundry machine to wash our clothes after great outdoor activities. The breakfast is included in the booking but waiter still print bill for us and caused some confusion, it is better to explain it earlier in a clear way to let customer understand , I saw several other customer also asking the bill. Front desk is nice and help us to keep the luggage after checkout so we can visit the nearby freely before actually leave the hotel to airport.

The place is new and clean but there are some undone amenities. It doesnt destroy the atmosphere but it can be a little issue to some people

The hotel it’s good! The staff need to be more helpful