Condado Palm Inn San Juan, Tapestry Collection by Hilton

The service from the hotel staff was very disappointed, especially the lack of courtesy from the front desk.

Trust me it’s worth the money I loved it and thank you Isis for your beautiful hospitality when you book your stay front desk ask for Isis she’ll take great care of you as far as housekeeping as for Carlos with the blonde hair there’s a lot of Carlos‘s lol

I stayed at the hotel for 8 nights in February this year and paid $218 per night. To be fair, this hotel was one of the cheapest options during the dates of my trip, but unfortunately, its quality was not even close to being worth that amount of money. First of all, let’s start with the hotel front desk staff. Almost every single person there was unfriendly and slightly rude. A couple of younger guys who worked during the day did not really know what they were doing and had to ask colleagues for help. My check-in was miserable! When making my reservation, I put in a pre-arrival request to have my room ready by 1 p.m. if possible. I also called the hotel a day before my arrival to confirm this. The person who spoke to me did not care much, and their response was very short: “Uh-huh, we will try, but there is no guarantee.” Of course, when I arrived at the hotel around 1 p.m., no room was ready for me. The guy at the front desk that day could not even find my early check-in request in the system, or maybe it was never put in. That’s the question. Anyway, I asked if it was possible to send a housekeeper to prepare a room for me first, and he strictly said, “No, I cannot help with that.” A while later, another lady joined the front desk. My partner went to talk to her. She made a call to housekeeping and told us that maybe a room for us would be ready in the next 30-40 minutes. Of course, it did not happen. Moreover, the lady left the lobby right after and never came back. Finally, around 2 p.m., another worker came to the front desk. My partner and I went to talk to him. He promised to find out what was going on with our room, called housekeeping, and then told us the room was not ready yet and probably would not be ready by 3 p.m. By the way, he also did not find my request for early check-in in the system. Finally, we came back to the front desk at 2:45 p.m., and probably because the front desk guy felt how angry we were, he finally gave us a room. Question: Was it hard to be nice and come to us right away, telling us that the room was ready? It was super annoying that we had to bother the front desk people multiple times because they did not wish to communicate and obviously had an “I do not care” attitude. This moment was very disappointing! Why would the Hilton chain hire these unprofessional, rude workers? Oh, I also need to add that they gave me only 1 extra hour for late check-out, and it was very hard to get it because, again, the front desk guy that morning had a rude, unfriendly attitude, saying that the hotel was completely full. Meanwhile, for the 3 extra hours I originally asked for, he suggested I pay around $90, which makes no sense as an option for late check-out if the hotel was truly fully booked. Anyway, the hotel has 2 Towers - a Blue Tower and a Green Tower. The major differences are their styles and remodeled conditions. As I understood, the Blue Tower is the recently remodeled tower with modern-style rooms. The Green Tower ha

Genesis, at the front desk, was very helpful & friendly, i would recommend this hotel to anyone interested staying in the Condado area. It is close to the beach & many restaurants, nightlife attraction. The staff was always quick to help with any request.

Aidan was great help at the front desk! Pool 24 is open 24 hours which is wonderful. Close to lots of great food and shopping. Scooters around to get you anywhere else you may need . We went all over! Would easily stay again, especially for the price. Had a wonderful time !

The room very clean staff was wonderful and helpful Adan was a doll definitely recommend this hotel, the breakfast amazing the pool water was amazing , hotel very clean love that it’s close to places to eat and the beach and a Walgreens for anything we might need last minute

Every staff person was great from desk to breakfast, from check-in to obtaining a taxi to the airport. Especially helpful was Juan, who was at the desk for the check-in - and provided an upgrade to a higher floor with an ocean view. Also, close to good restaurants and stores, including a lovely health food market a short walk from the hotel.

I wouldn’t stay here again. The beds were comfy enough but the hotel is old and in need of some serious work. There are not two pools but one and it’s small, old & dirty. It is def not worth the resort fee they charge and the tiny pool is the only amenity they have. The breakfast is not up to pay with Hilton and def not worth $21 per person. It is barely worth the $6.95 upgrade charge as a diamond member. The hotel front desk staff when we checked in were great but the morning staff at the desk and in the breakfast area were rude and not welcoming at all. The ac in the room never got below 74 degrees which made for a hot hot day and night sleep for us. It’s overall not a great choice for a stay in San Juan.

The service was excellent! Genesis and Frances were great and very helpful. We arrived before our check in time, but they were able to get us a room right away. Our room was clean, the bed was comfortable, and the view was amazing! We had a great experience here.