Abitta Boutique Hotel, Ascend Hotel Collection

The front desk and everyone at this hotel was extremely nice and helpful. My only concern was the fact that the hotel is not actually the comfort inn and has undergone a name change. I was not informed before I arrived and it really was not a good start to my bday weekend. Hotel was in walking distance to many restaurant and bars however why was I not informed about the name change before arrival and why has Trip.com not updated the hotel name in the site as of 1/24/23 and hotel states name changed in 12/15/22. I believe they do this to lure people into to booking a new without their knowledge.

We absolutely lived the location! It was only a few blocks from the beach, but not right on Ashford so it was quieter. The staff were very helpful and friendly, and the hotel has a spot at the beach with chairs and umbrellas free to use (just show your room card and give them your room number - the stand has Holiday Inn Express, but they check in people from a few different hotels). We were in the second tower (not the one with the restaurant/reception/pool). While it had a balcony, it was on a lower floor and there was still some construction happening. However, the balcony was great for drying things off. The rooms are set very cold but we could easily adjust the thermostat. We loved having a mini-fridge and so many hooks to hang all of our things. A couple things to note: the road south of the hotel floods from the Lagoon during high tide, so we just made a note at night to walk down Calle Clemenceau; and the entrance to the the main tower from the second tower is locked between 10pm and 10am, so it was a little annoying to have to walk around to the front entrance to grab towels for the beach (it would also feel a little more secure if the entrance to the second tower required a room key after hours, since you could easily walk up the atrium area between the buildings from the sidewalk and enter). They seem to still be setting up the entrance area of the second tower, so some of that might change. You get a $25/day credit towards the hotel restauarant and while we used it for drinks one night, the rest of the time we used it to get bottles of water for the day. We had a great time!

Although first impressions look great, as soon as you get to the sometimes operational elevators it’s all downhill. The we’re absolutely filthy, then the hallways reeked of mold and felt damp. Once in our first room we noticed it wasn’t cleaned at all, the floors with black with dirt and even an alarm clock next to the bed was covered in dust. We were then moved to a new room, and even though the floor was mopped there was obvious issues. The air confirmed unit was installed in the wall with large cracks and openings to outside. There was mold all over the curtains, and gunk all over the walls, mirrors and light switches. We found bugs several times and I thank god I had Lysol spray. The bathroom was completely rusted everywhere and the fridge The outdoor “pool” was incredibly tiny and very worn down as well as the seating. I will say the staff and everyone we interacted with were lovely and although the attached restaurant was delicious be prepared to wait beyond “island time” , we’re talking half an hour for just a coffee with almost no other customers there.

Currently being remodeled so only one elevator is working. The room that I was in has apparently been upgraded and everything was very nice, clean, nice bathroom, work desk (with no plug receptacle) good A/C, no view. Check in was easy, nice friendly staff. Breakfast is Ok but as it is free who can complain. If you have a car be advised that on site there is parking for about 10 cars, most have to park nearby. You are literally 1-2 minutes walking to Condado ave. there are various restaurants within walking distance. This hotel is about 10-12 minutes from the airport so it is quick and it is cheap ($10) if you take an Uber. This hotel is about 10 minutes to Old San Juan, 15 minutes to Plaza Las Americas, it is very centrally located to Isla Verde, Old San Juan, Hato Rey, etc. This is a quiet and safe area and I was not able to find anything with a better price that wasn't a 2 Star Motel.

Due to a cancelled flight out of the nearby San Juan airport, I quickly selected this hotel without much research for an overnight stay due to its proximity to the airport (＜5 miles) and the fact that it had a restaurant. We were exhausted after spending many hours at the airport trying to get our flights rebooked and were dismayed to learn that the restaurant isn't actually open on Mondays. We did have breakfast there the next morning and it was a hearty and tasty meal. The reason for the $40 mandatory "fee" was not explained. Proximity to the beach is good, just a short walk away. We did not partake of any of the other amenities because we were there for just 1 night. The elevators are ancient and a weird sloping floor just before the elevators caused a wheel on my luggage to get caught in the gap which was quite an ordeal to overcome. One of the 2 elevators wasn't working at all. The room was rather shabby with chipped furniture, beds that creaked and squeaked very loudly, stained, gritty flooring, a coffeemaker that didn't work and no hair dryer. The pictures misrepresent the condition of this hotel. Had I taken my usual care in selecting hotels by reading numerous reviews, I wouldn't have chosen this one, but it was okay in a pinch, and we actually slept well after a long, exhausting day.