Courtyard Concord

Centrally located with easy access to downtown, main street, and the Concord Coach station, offering free parking. Guests praised the comfortable beds and friendly, efficient service from the accommodating staff.

We arrived late at night on October 8. The clerk did not check ID. She just handed us keys. This is a very large hotel and when we asked about where to park and where the room was, the description was “back there”. The bed seemed very wrinkled, like someone had been lying on it and the sheets were wrinkled. This could be due to the comforter nature of the bedding. The bed was comfortable. We were put in an ADA room (not requested) and I noted that the shower gel,shampoo and conditioner were at adult standing eye level which would be challenging for someone in a wheelchair to access. Breakfast the next day: one very harried woman was taking orders and preparing food and serving. She said there would be a delay since she was by herself. They were out of oatmeal. I asked what was fastest to order and she said it didn’t matter, there were still five orders ahead of me and a line of people behind me. Lots of very irritated people since wait was at least 20 minutes for simple food. They should just do grab and go muffins if they can’t serve quickly at a business hotel. I would not stay here again.

This trip was just a stop on our way to northern New Hampshire. We have stayed in a lot of Marriotts, but this one was the most run down and dirty of all ot them. The staff were rude and the place was very run down. The only positive thing I can say, the woman working in the Starbucks cafe was really nice.