Hotel Porto Real

I stayed at the resort in August 2024. I stayed from Sunday until Wednesday. On Monday, we already had the first disappointment: everything closed - the beach restaurant, the club, the club bar, the pool bar. The Marina restaurant was open, but the resort van was not allowed to take us there! We were without a car and with a 9-month-old baby - in other words, isolated, with no options! We decided to order a delivery lunch from a restaurant in the region. New surprise: the hotel cannot lend plates and cutlery for guest use. We were given two Styrofoam plates and plastic cutlery. The van that takes guests to the beach was falling apart, had loose wires and the door didn't even close completely. There was a baby pantry on the third floor - for heating bottles and food. But not even a water filter is available. Furthermore, during our entire stay the place was not cleaned once! The rubbish wasn't even collected - leaving it full of mosquitoes. In the breakfast restaurant there were armchairs for babies to use - all of them were dirty! We were the ones who had to clean and remove the ants. Not to be unfair, we were treated very well by Rita, who organized the room with bed rails and a bathtub for our baby. She was always very helpful and kind. Overall the hotel would have a great structure! But it's old and everything is closed out of season! There is no maintenance. Untrained professionals. Ghost hotel feeling.

Bad experience. We were robbed! I stayed at the resort in August 2024. I stayed from Sunday until Wednesday. On Monday, we already had the first disappointment: everything closed - the beach restaurant, the club, the club bar, the pool bar. The Marina restaurant was open, but the resort van was not allowed to take us there! We were without a car and with a 9-month-old baby - in other words, isolated, with no options! We decided to order a delivery lunch from a restaurant in the region. New surprise: the hotel cannot lend plates and cutlery for guest use. We were given two Styrofoam plates and plastic cutlery. The van that takes guests to the beach was falling apart, had loose wires and the door didn't even close completely. There was a baby pantry on the third floor - for heating bottles and food. But not even a water filter is available. Furthermore, during our entire stay the place was not cleaned once! The rubbish wasn't even collected - leaving it full of mosquitoes. In the breakfast restaurant there were armchairs for babies to use - all of them were dirty! We were the ones who had to clean and remove the ants. And finally, the worst: We left a cell phone in the room that we used as a baby monitor for our baby - and it was stolen! We went for a boat trip during the day and couldn't find it again. The last location is at the hotel at the time of the tour. We informed the hotel staff, but no action has been taken so far. Not to be unfair, we were treated very well by Rita, who organized the room with railings and a bathtub for our baby. She was always very helpful and kind. Overall the hotel would have a great structure! But it's old and everything is closed out of season! There is no maintenance. It's old, not cared for. Untrained professionals. Ghost hotel feeling. It's not a resort to take advantage of the structure - if you still want to go, go by car to get away from there! And be careful with your personal items.

Agradeço a organização Do hotel, bem como o atendimento, gentileza, segurança e honestidade dos funcionários que atenderam minha família nas diversas atividades com uma boa alimentação e uma hotelaria modesta com um excelente custo benefício Att e grato

gostei muito! minhas amigas e eu ficamos muito bem a vontade,nos receberam muito bem,funcionários educados,ligar lindo! espero retornar novamente com minhas amigas outra vez ,mas para ficar mais tempo para conseguirmos proveitar mais.