Hampton Inn Commerce

I selected this hotel for a business trip. I had recently stayed in a Hampton Inn in Warren, MI and it was welcoming and comfortable. I enjoyed my experience at that Hampton Inn. I expected to have the same here in Commerce, GA.... not the case at all. I booked the hotel for two nights. The first night (11/21/2024) in room 331. I never slept at all. 1. When I walked into the room, I noticed the door did not close on its own, as most hotel doors do. I had to push up on the door to close it. 2. I walk farther into the room, and notice a leaf on the floor from the trees outside. 3. I pick up the remote, and the batteries fall out because there is no back to the remote control to hold them in. 4. I take a shower and notice hair on the towel. 5. I cut on the heat and the room begins to smell like dust. 6. The bed /mattress was extremely uncomfortable. I reported this to the woman at the front desk and asked what could she do. She said if I had told them immediately, I could've been moved to another room. I told her I thought the entire hotel was in the same condition. There was not a way to get a refund for not using the second night. I switched hotels. I went to Holiday Inn Express (down the street) and had a much better experience. I do not recommend this hotel. You may save a little money, but you may not feel comfortable in this hotel. You may see some response to this review, as if the staff cares. Trust and believe they don't. It was apparent from the staff member that I spoke with regarding my stay there.

Larges flying roach I have ever seen on ceiling above bed when we entered room. Obviously, wife would not stay, neither would I. Had to drive all through the night home to Florida. Took pictures of roach. Manager Trish Hales promised refund. Still has not refunded despite phone calls and written letter. STAY AWAY.

Sometimes the staff has no control of the quality of the hotel but in this case laziness and not caring at all led to a doubling up of my dissatisfaction. My door wouldn’t lock so I stayed up all nite so my wife and two girls could get some rest after driving all day. Also an overwhelming stench of pet feces was in a few spots on the carpet.