Valtisya Pool and Airport

I'm really sorry to leave such a "low" review, as I am a colleague in the sector, but some aspects really need to be improved (not many, but IMPORTANT). The boy who checked us in was very helpful and super kind, I can't say otherwise, even if it wasn't communicated that upon arrival we wouldn't find "open" but he should have come to give us the keys so we had to wait for him … The property has private parking which we say is a gem anyway. There is a relaxation area with deckchairs, a small swimming pool etc... not bad at all. Let's now move on to the room, which in itself was ok if someone wanted to sleep there for a night etc... it had a coffee machine, a small fridge etc... private bathroom with walk in shower. But guys…. The cleanliness is really poor, I understand being in the countryside, but cobwebs in the room, spiders behind the wardrobe that really left me without sleeping all night, dust, dust and dust everywhere! I checked in after 2.30pm, I think there was enough time for me to find a "clean" room... and it certainly wasn't a cleaned check-out room for me, but a room that had been empty for a while.... I repeat, I am a colleague, so I understand the difficulty of managing this type of structure, but really... I am not a girl who is impressed, fortunately we only stayed one night (the next day we had to leave again, we chose the structure precisely to the convenience of being close to the airport), but my boyfriend, being an allergy sufferer, I assure you that he had a night with maybe 2 hours of sleep. You can say that we "escaped" already at 6 in the morning. Really, try to keep an eye on the cleanliness, because the location is ok 👍🏻

I can only evaluate the poor treatment received, I have never stepped on or will step on the facilities. With a paid reservation made fifteen days ago, when I moved to the island, with a seven-year-old child, this man, so to speak, literally left me on the street, because he preferred to take people who would pay him directly and of course. I had done it through booking. Of pity, little humanity and many adjectives that I keep to myself. How bad it made me go through, without having a place to stay looking for another place while it was raining, in short, painful and unforgivable.

Bad treatment by the establishment. I came to this place for work, not as a tourist or vacation. After spending the entire afternoon working in Las Palmas, I arrived at 12:30 at night and found everything closed, I know it was after check-in time but I had already prepaid everything, this company had already charged for my night. After finding it closed I call them and they tell me that they can't do anything because we are already on ANOTHER DAY. I offer to go pick up the key wherever they tell me and even with that they are not aware that they are leaving me on the street and they say goodbye and hang up on me. Honestly after this treatment I do not recommend it to anyone.