Guest User
June 13, 2024
Hotel was chosen as a luxury holiday for 3 girl friends. The overall experience was wonderful and staff are keen to try and give good customer service and make a lasting impression. As a party of 3 our option was to stay in the Royal Hideaway Suites but we still could access facilities at the Adult only Hotel part of the complex. Easy few minutes walk between the different parts (Suites and Hotel) or you can ask to be taken in a buggy which were always readily available. Below are listed the highlights and the things that were not so great or could be improved. These were minor things and did not detract from a positive experience. Good - What made the stay memorable were the fantastic staff, they all worked hard to give a good experience. They were friendly and created a great atmosphere. Staff went above and beyond and enabled us to feel relaxed and comfortable. - On arrival greeted by Dennis who was friendly and welcoming and throughout our stay remembered us and would ask us how we were getting on and if there was anything we needed. - Justyna who looked after us during breakfast was friendly and funny, getting the 'tone' just right. Breakfast is good (in the Olivia restaurant, cannot comment on Nao restaurant breakfast as did not eat there), a lot of choice and you need to do it at least once to experience it. - Other standout staff were Vadim, Carlos and Miguel at the Nao restaurant and pool and Toni at the Maresia rooftop bar and pool. - Lovely birthday surprise of cake and chocolates on arrival to room which was a thoughtful touch and on request had provided a complimentary spa ticket. - Internal and external environment tidy and clean. Cleaning staff did an amazing job, all items folded and put away, suite left tidy which was nice to come back to. Turn down service was excellent and all public facilities impeccably clean. - Hotel gym facilities were good for quick holiday workouts with free access to water and towels. - We were not disturbed by lots of children and our suite on level 4 was far enough away from Starfish pool that it was not an issue for us to hear children splashing and playing at a lower level. If this may be an issue for you then request a suite higher up or further away from the pool. - Sun loungers around the pools and on balcony were comfortable with plenty of towels and free water infused with fruit. No issues with guests reserving them. Not so great - Shops on the 1st floor not always open despite opening hours displayed on the doors stating they should be. More of an annoyance than a major issue but we would have spent money here. Would have made use of hairdressers if open when stated. - We had booked a suite for 3 people yet when shown to suite it was only set for 2 people - 2 sun loungers, 2 chairs, 2 sets of coffee pods and milk, 2 robes, slippers and towels. However, Dennis who had shown us to room was brilliant in getting this sorted and reception staff did apologise. - There is a lack of hooks in