Guest User
October 3, 2023
I would not recommend Palacio. The building is beautiful but that’s really where it stops. We were only told 1 day before we arrived that the hotel had been bought by the Marriot. All the charm that we had originally booked for was definitely no longer there. If you book, be sure not to get a room on the 3rd floor. You won’t get a window, just a sky light with no view, and if you’re tall, you’ll hit your head on the attic eaves. In the rooms, the showers do not have a wall or door, so beware that you’re just showering in the middle of the room. They also give you just 2 flat pillows on the bed. For a 4 star hotel with hundreds of good reviews that was shocking. We had to request additional pillows which were brought to us, but that’s just one example of seriously lacking comforts for a room that costs so much. The waiters were all really nice, but it’s so clear they are severely understaffed and you feel bad asking for things The location is fine, but be aware you’ll have to drive everywhere. The only place to eat is the hotel, and the food is pretty uninspiring.