Four Points Columbus - Polaris

Will recommend to stay again great location and front desk sheet was polite and very helpful

Check in member was hard to understand. It also took a while to get assistance when we first arrived.

Hotel clean, staff won’t tell people to quiet down I was impressed with the cleanliness of the floors in my room. I had accidentally spilled a soda and used one of the white towels to clean it up. I was positive the towel would be extremely dirty when I was done, but it was actually still white! There was also an issue with housekeeping not restocking half-half or sweeteners when they cleaned my room. I had to find them the next day to ask for more. The huge down side of my stay was the group of hockey teens and their families who decided to party in the evenings. Being on the 2nd floor and close to the open foyer, which was right next to the dining area where they were, I could hear very loud partying, yelling, laughter and kids of all ages running around until well after midnight with nothing said to them by the hotel staff, even though I heard the front desk phone ring a few times. I mentioned something to the front desk clerk in the morning; her response was “Oh, I wasn’t working last night.” She suggested that I should call the front desk if it happened again that night. So, around 11:30pm when the partying, laughing and yelling was going strong, I called the desk. The person who answered seemed extremely hesitant to say anything to the party people. The night was topped off by a group of teens running up the stairs and then down the hallway yelling and laughing. Another person across the hall opened her door to yell at them, which I thanked her for. So don’t expect the hotel staff to do anything about annoying people!