Embassy Suites by Hilton Hotels in Columbus

Great to see the improvements that Sonesta has made at this hotel. We have stayed here in the past and this was an improved experience for sure. Assistance at the front desk was good. When requested to make a change in my room it was facilitated without any problem. Rooms are well equipped and spacious. Quality of WIFI in the hotel is good. With 2 elevators you can get up and down quickly enough. It is nice to see that the inhouse bar / restaurant has remained. Good menu and options. The morning breakfast is Okish; not really worth the money at the moment. So definately room for improvement here. All together a good hotel to stay if you are in Columbus!

I never make complaint but because this was such a bad experience! One of the worst I've ever had! I've always heard that Hilton hotels were so nice. This hotel was so run down, examples: the letters and numbers are rewritten on with sharpie and what looks like fingernail polish, because they had fallen off all over the place, there's MANY patches of wall work from previous holes all over the rooms and some arent even painted over, the carpet peeling up, a lot of things didn't work like some of the outlets in the room, the ice machines (on two floors), the faucet had a constant drip, furniture was scuffed up, the walls all over the building were scuffed and marked up, outside the building was lots of trash, and the elevator wasn't working. They also upcharged us when we arrived without explanation as a sort of deposit if anything happened to the room. We payed a good amount of money to stay at this runned down hotel, then we weren't even allowed to have the complimentary breakfast which is completely insane. Breakfast is not complimentary for every customer, just some? I've never seen this before and I've stayed at many hotels and I'll NEVER stay at one of your hotels ever again. It was the worst experience I've ever had at a hotel. It looked more like the motel 6 next door than a Hilton.

This was a great centrally located stylish hotel. Went with a friend to a concert in the area. Room was clean with a great view of downtown. We enjoyed the bar in the evening and the snack stand. Definitely would stay again!

stayed two nights for a conference and it was my first time in Columbus. Everyone was super friendly and helpful and I felt very safe. The check in was smooth despite thousands of conference attendees in the area, I never had to wait long for an elevator, the bartenders were great conversationalists, the concierge was sweet and helpful, the bartender at the hotel bar was so nice, the bellman and the valets were very friendly and helpful. Brian was so kind when helping me with my car both times and even offered me a bottled water while I waited. I highly recommend staying here!

It is currently being renovated or it is new because there has been a lot of work done in the lobby and in the hallway. The location is very good, everything is within walking distance! The interior design is not my thing, but you can argue about taste. Value for money not really ok!

I'm writing this review on the second day of our stay (Labor Day), rather than waiting until after we check out tomorrow morning. At this point, I don't think there is anything they can do to improve my rating. My experience here has made the ONLY vacation I am able to have this year very disappointing. I based my choice on a hotel for my 3 day trip to Columbus on three things: 1. Convenient location to my planned activities (right between COSI & the Zoo and Aquarium). 2. That there is an open pool. 3. The ratings on this site. I will first address the positives (the only things keeping my reading from being 1 star), then I'll address the things that will concern all guests, and last I will address the things that impacted my specific criteria listed above. First: The front desk staff of all shifts were all friendly, helpful (to their capabilities), and personal. The front desk lady on 2nd shift of Sept 4th was concerned for my quality of experience and helpful with my requests. All of the first shift employees on Sept 5th (Labor Day) were friendly and helpful... Especially the gentleman cleaning up from breakfast, who assisted me in getting everything I needed despite the fact I overslept and came out to get breakfast at 8:50am. The breakfast options were great: waffles, biscuits and gravy, oatmeal, fresh fruit, and juice. The food was delicious too. The 2nd shift lady at the front desk on Sept 5th was as helpful as she could be (explained below). I cannot speak for 3rd shift on Sept 5th because that hasn't happened yet but I am sure any potential experience will be positive, based on what has occurred so far. Every one of these employees deserve recognition from management and the company. Second: When I arrived, there was some sort of large party going on. The guests were so loud and rowdy that I could hardly hear the lady at the front desk as I was checking in and they could be heard all through the hallways. I understand that loud people are not the fault of the hotel and, thankfully, the room was the soundproof enough that it was nice and quiet. The room itself is in need of an update but the decor was nice, the beds were comfortable, and it smelled clean when we walked in. The clean smell is a bit of a deception though as it was only due to the deodorizer the spray in the room after house keeping us finished. I was happy with it at first but the longer we were in the room, the more I picked up on things that weren't right. To start it with, there were no washcloths with the hand towels and bath towels (which I suggest people bring their own because the hotel towels are child-sized, extremely thin, and rough). I asked a member of housekeeping for washcloths and was told ”We almost never have washcloths”. I asked a woman who appeared to be the housekeeping supervisor for washcloths and she walks down to laundry with me and managed to dig out two nice quality wash clothes from a large bin of freshly washed linens and towels. Next, as

Tubimos un servicio muy bueno, comoda variada, caliente y deliciosa, yo regresaría a este hotel, es céntrico, todo esta cerca, restaurantes, el zoológico, la ciudad, etc solamente el servicio a la habitación lo solocite y no lo hicieron :(

I really loved this hotel. The front desk people were super nice! I can’t remember the girl’s name (she was East African) she was the sweetest! Gave my Hunnie a free drink for his birthday. The security was super nice as well. Very diverse staff who were all super nice. Will def stay there again. The room was super clean and nicely decorated. Loved the bathroom. It was all white and super clean. The location is great in downtown. We walked to dinner at Mitchell’s. Breakfast from the restaurant wasn’t that great.