Four Points by Sheraton Columbus - Polaris

I ordered and paid for a king bed suite. They said they gave my room away and put me in a 2 single bed room. TV did not work . Elevators were broken and they put me on the 4th floor.8 flights of steps for a 73 year old man. This place should be shut down by the health department. Will never stay in a 4 points again. I did get a laugh though when I went to a meeting this morning and told the 20 participants about the 4 points dumpster fire.

Only downfall is that it is under construction but I was not disturbed by it at all. Might bother others

I didn't know until the day before my stay that this property was under construction. Too late to make a change, unfortunately. I was given one of the newly renovated rooms. It was nice. The bar and restaurant were closed, of course, which was inconvenient. I was lucky to have a very convenient, walkable place right behind the hotel. Staff was pleasant and I got a free bottle of water!

This was one of the worst experiences I have had using an online app to book a hotel. This hotel should not have been listed to provide rooms to guests. I received an email the evening before after the cancellation window had closed saying they were renovating the lobby and the restaurant and bar would not be available. It was much worse than that. There were no facilities. The lobby and the rest of the hotel were under construction. The hallway was filled with construction materials and equipment. It took over 15 minutes for someone to come to the “front desk”. There appeared to be a few rooms that were available. The other rooms were open and filled with construction materials. The room was listed as a king bed and pull out sofa but there was only a chair and no sofa. None of this was mentioned when I booked the room. This was disgraceful and I cannot believe that ******* offered this hotel as a legitimate option. This was an unbelievable experience. I could continue this rant but it would not alleviate my sense of how inappropriate this experience has been. The facility should be ashamed, as should ******* for listing it.

The hotel was under construction and this was not disclosed when I booked. They did send an email about it the day of my check in when I was already in transit.

The entire property was going through a total renovation. Received an email the day of travel. Nothing we could have done. Employees were fine, but this hotel should not have been open. Expected more from this chain. Was surprised when I got such a good rate for this hotel. Found out why when I got there.

Place is under complete renovation and should not be offering rooms. I was given a "renovated" room, the renovation team must have been a cheap one. Shower handles loose, door missing screws, horrible furniture, bed right nest to a/c unit, matress smaller than box. Was there for 1 hr and left in the middle of the night

Hotel was undergoing renovations so many of the amenities were not available to us when we stayed. Hotel also didn’t have tv service at the time we stayed.

This place was horrible. Elevator was iffy on whether I'd make it to the 4th floor. Almost every amenity listed was unavailable because of renovations. TV service did not work. To top it off, I was double charged and keep getting the "it is a hold only" from staff members. The hold processed as a payment and now I have to get a refund. I only booked here for the Tesla chargers. Thankfully, they worked.