Fairfield Inn & Suites Revelstoke

We enjoyed our stay at this hotel. Breakfast was great! Staffs are very friendly but their hot tubs and pool are not available when we checked in.

Nice hotel , the room is very big and very clean 

What we like: The hotel is quite new, the room is quite spacious, and the bed was comfortable. Hotel staff was courteous and helpful. What we don’t like: The hotel is located at the edge of the town, which is few minutes drive from the downtown area. It is also close to the railway and we can hear train noise in the evening. Overall, it was a pleasant stay. It was a good stop over for our trip to Banff.

Location and service are perfect. Room facilities are good in new condition. Only downside is the bathroom surprisingly doesn't seem to have a ventilation fan, but didn't both too much.

Room is very clean and modern. Hotel has a self service coffee station 24/7. Check in was quick but no any information regarding facilities or surrounding is given. Breakfast is included, very simply but more than enough to fill you up and good start of the day.

I am writing to formally raise a complaint about the unacceptable condition of Room 613 during our recent stay at your property on June24. We chose your hotel with confidence in the Marriott name, expecting a standard of cleanliness and quality. Unfortunately, our experience was far below those expectations—even below what one might expect from a basic roadside motel. Most concerning was the discovery of a foul smell coming from beneath the bedsheet while we were settling in with my son. Upon checking, we found an unsanitary and disturbing mess under the sheet. A photo is attached for your reference. This was unacceptable and extremely distressing. While the front desk staff did respond quickly, who took pictures of the mess on site as well. The replacement process for the bed cover was also disappointing. The first replacement was dirty. The second was, again, unclean. The third one was finally clean, but it was the wrong size. This series of oversights only deepened our concern about your hotel’s standards for cleanliness—something that should be a basic and non-negotiable requirement in this line of business. This experience has caused considerable discomfort and dissatisfaction. We are requesting appropriate compensation for the inconvenience and distress this has caused, and we would appreciate a prompt response outlining how your hotel intends to address this situation.