Guest User
July 21, 2025
My family and I checked in Columbia Cabin on July 13. My son's toe was hit by the door panel of the second-floor sink. The door panel of the sink is designed like a drawer. When my seven-year-old son opened the door panel to find a hair dryer, the door panel fell off and hit his big toe. I tried to pull it out from the upper left side of the door panel, the whole door panel fell off easily. Such a dangerous door panel design is impossible to appear in Asia. We stayed in 5 cabins during our 20-day trip in Canada and never saw such a design. The door panel in front of the sink is usually locked. In the next few days, the hematoma under my son's nail became more and more serious, and he could hardly walk, which seriously affected the rest of the trip. He also needed a wheelchair and airline assistance throughout the flight. After returning to Taiwan, he underwent surgery to allow the blood under his nail to flow out, to avoid wound infection and cellulitis, and the child can now walk slowly. After the injury, I sent a email to the owner of Moberly Lodge, but I have never received any reply or concern so far. I must tell everyone about my son's situation to prevent other children from suffering the same injury. In addition, when we first checked in, there was a fire pit at the door of the cabin where we could make a fire. We took some wood from the wood storage area in the public area, but the host shouted at us and said that we had to pay for the wood. The check-in rules never stated that wood needed to be paid for extra. My husband asked him if the Columbia cabin had a fire pit but no wood? The host thought for a moment and said that there should be basic wood provided, and moved some wood for us. As a service staff in the hospitality industry, you should first confirm the situation instead of directly shouting, which is very impolite behavior.