Hampton Inn St. Louis-Columbia

Door didn't close to the room, not square so you heard everything in the hall and could see out the crack. Stayed 5 days and no housekeeping. Had to get toilet paper and trash bags for the room ourselves.

It's neat and clean. Particularly the breakfast area. Everything is good, no negatives I have found.

Convenient location, staff were super friendly. Only hiccup was with paying for incidentals, the card reader wouldn't work. She had to run it from her side of the desk. Breakfast had lots of options and lots of space to sit and eat-- which was great because guests from 2 different weddings were there. Would recommend.

I booked the room a few months ago then when I get there the room I booked wasn't what I was supposed to get. The amount went up 42.00 more than my set amount. I am very upset and will not be returning.

Staff was super nice. Everything was clean. Great breakfast. Easy in easy out. Cool pool.

The Hotels website listed that hotel had a hot tub. That was a major factor I selected that hotel, and I paid a higher rated than other hotels for that feature. The hotel did not have a hot tub.When we arrived I was told they only had two rooms available. One the TV was broken and the other the room door could not lock.

Was a good stay, but maintenence up keep can use some work. Our handheld shower head was broke and couldnt turn on. Towel hooks were dangling in the drywall. And one more pet peeve, there was no vending machines in any of the areas marked for vending. Had to make our way to the bottom floor to get a drink and snack with little option and stupid high upcharge. $3 for a 16oz soda is ridiculous when $1 would still be making a profit. Staff were nice and professional with no complaints. I booked through the app and it still took 5 minutes to get all situated. So all in all, its not the worst place ive stayed at, and if need be i would stay again. But there are things that could be worked on, such as the slow computers could be updated for a faster check in time.

The hotel had a weird smell in the lobby and hallway. The check in process took a long time and I had already pre checked in. I had a few ants in my room and not sure how much it was really cleaned during my stay. People working there were nice just not very efficient. Overall, just ok.

Check in manager on duty was more concerned with an up coming wedding roster than to simply check me in. I was made to wait, and wait. Many minutes went by when finally the person asking the wedding guest list questions suggested to the manager to focus her attention on checking me in. There was no call for this attitude. I felt that my choice to stay at this facility was not important. I had driven many hours and simply wanted to check into my reserved room. This was denied me for an unreasonable amount of time, in my mind. Not the best way to establish good customer relations. Will not be staying at Hampton lodging facilities down the road.