Disabled not welcome. We had booked afternoon tea for a party of 9. I am in a wheelchair. There are 3 accessible parking spaces in the back lot, none of them have hash marks for unloading a wheelchair. I had to use a separate entrance from my party, the workers entrance where people are coming in and out with trays of food and where the dumpsters are. Dehumanizing and the staff seemed irritated I was back there. Their website says the main level is wheelchair accessible, and that they have an accessible bathroom. While I was able to get in to the area to have tea, the bathrooms were not even remotely accessible. I have a standard wheelchair that is 24 inches wide, the one bathroom that did not have stairs going down in to it was not able to be navigated by wheelchair. A staff member told me I might have better luck on the 5th floor, where there are stall bathrooms...but the elevator is also not accessible for a standard chair. It is blocked by a door on a hinge that doesn't open wide enough to allow entry. A full sized power chair would be hopeless in most of the building. There is no excuse in this day and age to lack accessibility. The gift shop is also inaccessible. So is the tour. The overall feeling was very hostile and unwelcoming. 3 of our party have celiac disease. There is a $3 upcharge for gluten free food, which much like the accessibility was just a nod to appearances. The scones were miniscule and so dry that my SIL begged for some jam (that doesn't come with them) to try and soften them enough to eat. The regular food had a nice presentation, the gluten free looked pretty much slapped together. It was definitely not worth the $40 price tag. Tea is bagged, and left to steep in the pot. This was a special occasion and most of our party was from out of town. I would not return, there are far nicer and more welcoming places to have afternoon tea that don't discriminate against disabled people.
32 Reviews